Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Ofenloch

Lake In The Hills

Summary

Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 4 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Petco
09.2023 - Current
  • Supervised daily store operations, ensuring adherence to company policies and standards.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Analyzed sales data to identify trends, enhancing inventory management strategies.
  • Implemented visual merchandising techniques, improving product presentation and customer engagement.
  • Coordinated scheduling and staffing to optimize workforce efficiency during peak hours.
  • Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
  • Conducted regular audits of inventory levels, reducing shrinkage through effective loss prevention measures.
  • Led team meetings to discuss performance goals and drive continuous improvement initiatives.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Front End Manager

TJX Companies HomeGoods
10.2021 - 09.2023
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Welcomed employees and guests, addressing needs with accurate information and support.
  • Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
  • Managed daily functions by leveraging leadership abilities and industry knowledge.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Administrator Assistant

Pups Inc.
03.2018 - 09.2021
  • Prepared and prioritized calendars and correspondence.
  • Maintained accurate department and customer records.
  • Composed correspondence, reports and meeting notes.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Answered and routed telephone calls and took messages.
  • Responded to inquiries via email, telephone and social media platforms.

Stay at Home

Stay At Home Mom
01.2009 - 01.2018

Education

Some College (No Degree) - Associates Degree

Daytona Beach Community College
Daytona Beach, FL

High School Diploma - undefined

Streamwood High School
Streamwood, IL
06.2003

Skills

  • Recordkeeping
  • Relationship Building
  • Staff Supervision
  • Team Oversight
  • Project Coordination
  • Customer Service
  • Microsoft Office
  • MS Office
  • Time Management
  • Team Building
  • Handling Customer Complaints
  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Staff management
  • Mentoring and coaching
  • Goals and performance
  • Loss prevention
  • Employee coaching
  • Strategic planning
  • Sales techniques
  • Relationship building and management
  • Sales growth
  • Issue resolution
  • Inventory counting
  • Strategic merchandising
  • Sales strategies
  • Stock rotations
  • Flexible schedule
  • Scheduling coordination
  • Business development
  • Operations oversight
  • Operations
  • Workforce management
  • Performance evaluations
  • Inventory management
  • Team leadership
  • Decision-making
  • Effective leader
  • Operations management
  • Employee motivation

Timeline

Assistant Store Manager

Petco
09.2023 - Current

Front End Manager

TJX Companies HomeGoods
10.2021 - 09.2023

Administrator Assistant

Pups Inc.
03.2018 - 09.2021

Stay at Home

Stay At Home Mom
01.2009 - 01.2018

High School Diploma - undefined

Streamwood High School

Some College (No Degree) - Associates Degree

Daytona Beach Community College
Shawna Ofenloch