Shawna Jones
Chicago
Summary
I am a results-driven professional with a strong work ethic and a dedication to achieving organizational goals. Known for effective leadership, excellent communication, and critical thinking. I thrive in dynamic environments where problem-solving and teamwork are essential. My computer literacy and ability to quickly adapt to new technologies enhance my capacity to deliver consistent and efficient solutions.
Overview
13
13
years of professional experience
Work History
Teacher's Assistant
Cradle to Creation
Chicago
04.2026 - Current
- Assisted teachers in classroom management and instructional activities.
- Organized classroom materials and resources for daily lessons and projects.
- Monitored student progress and provided feedback to teachers regularly.
- Implemented behavior management strategies to promote a positive learning environment.
- Supervised children and participated with children in activities.
Bus Operator
Chicago Transit Authority
Chicago
01.2023 - Current
- Drive buses along designated routes while ensuring passenger safety at all times.
- Monitor and enforce fare payments while assisting passengers with fare-related issues.
- Addressing customer concerns to provide a seamless commuting experience.
- Provide assistance to the Americans with Disabilities (ADA) to ensure accessible and inclusive public transit for all passengers.
Teacher's Assistant
Chicago Public Schools CPS
Chicago
12.2025 - 02.2026
- Assisted teachers in classroom management and instructional activities.
- Supported students with diverse learning needs during lessons and activities.
- Organized classroom materials and resources for daily lessons and projects.
- Monitored student progress and provided feedback to teachers regularly.
- Facilitated communication between teachers, students, and parents as needed.
- Implemented behavior management strategies to promote a positive learning environment.
- Participated in professional development workshops to enhance teaching skills.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Delivery Driver
FedEx Ground
01.2021 - 01.2023
- Loaded and unloaded goods at distribution centers and customer locations while maintaining inventory accuracy.
- Safely and efficiently delivered packages, documents, and materials to residential and commercial locations on assigned routes.
- Planned and followed the most efficient routes using GPS and route optimization tools to meet tight deadlines.
- Handled packages with care to prevent loss, damage, or delay during transit and delivery.
- Reported delivery issues, vehicle concerns, or incidents promptly to dispatch or supervisor.
LineHaul Coordinate (Manager)
Courier Distribution Systems
01.2014 - 01.2020
- Oversee scheduling, dispatching, and tracking of inbound and outbound trailers to ensure timely and accurate deliveries.
- Assign routes, maintain communication with drivers, and ensure compliance with DOT regulations and company policies.
- Verify proper loading, unloading, and trailer utilization to maximize efficiency and prevent damages.
- Address and resolve logistical issues including delays, equipment breakdowns, and operational bottlenecks.
- Maintain proactive communication across departments and operational hubs to coordinate and streamline daily functions.
Education
Criminal Justice
Kennedy King College
12-2023
Skills
- Financial Reporting
- Communication
- Strategic Planning
- Microsoft Office Suite
- Facilitate Learning
- Classroom management
- Behavior management
- Instructional support
- Customer service
- Time management
- Problem solving
- Team collaboration
Timeline
Teacher's Assistant
Cradle to Creation
04.2026 - Current
Teacher's Assistant
Chicago Public Schools CPS
12.2025 - 02.2026
Bus Operator
Chicago Transit Authority
01.2023 - Current
Delivery Driver
FedEx Ground
01.2021 - 01.2023
LineHaul Coordinate (Manager)
Courier Distribution Systems
01.2014 - 01.2020
Criminal Justice
Kennedy King College