SHAWN WEST
Chicago,IL
Summary
Hardworking, friendly, eager individual with a great attitude and mindset. Fast learner, self-motivated and dedicated.
Overview
31
31
years of professional experience
Work History
Commercial/Residential Maintenance Tech
Krause +
12.2020 - 09.2024
- Conduct property inspections and submit deficiencies and/or requests for expenditures associated with repairs, upkeep, and improvement to the property manager.
- Involved in city inspections: fire, elevator and section 8.
- Perform scheduled and nonscheduled general repairs, installation and maintenance to ensure continuous and safe operation of commercial properties.
- Directly or indirectly support all exterior grounds activities, including snow removal, landscaping, grounds keeping, parking lot maintenance and other exterior areas as needed.
- Perform painting, light carpentry, minor electrical and plumbing repairs.
- Directly or indirectly support installation, maintenance and repair of HVAC, electrical, plumbing systems, and water distribution, including fire suppression.
- Competent knowledge of OSHA safety standards, use and care of tools and equipment used in facilities and grounds maintenance and property repairs
- Interact with tenants, visitors, customers, governmental officials and contractors in a professional, timely and courteous manner.
- Respond to tenant/manager work requests using Work Order Management system
- Respond immediately to emergency situations and Tenant/Customer/Client concerns.
- On call rotation for after normal business hours emergencies.
- Perform all work to industry standards and maintain a professional manner and appearance at all times.
- Perform other duties as may be assigned by supervisor.
- Performed make ready in vacant apartment/spaces.
Welder/Fabricator
EP2
09.2013 - 04.2021
- Welding, cutting and fabrication
- Ability to troubleshoot, repair and maintain equipment and various tasks within facility
- Strong ability to read and interpret engineering drawings, diagrams, and blueprints
- Ability to make mathematical adjustments to blueprints
- Extensive knowledge of various welding techniques; Mig welding and aluminum spool
- Adherence to Safety Standards
- Quality assurance
- Miscellaneous tasks as assigned
- Delivered parts and product using a 20-foot box van
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Manager/Printer Repair
LaserFax Inc.
06.1993 - 12.2012
- Directed all facets of the shop
- Printer maintenance/repair
- Hired, supervised, and evaluated a well-trained team of up to15
- Implemented all policies, processes, and procedures
- Provided excellent customer service, sales, general operations, and accounting functions
- Recruited, and motivated high-performing teams
- Administered a monthly budget and controlling shop costs without compromising quality
- Negotiated contracts with United Parcel Service (UPS) regarding best rates and shipping terms
- Made product recommendations to support customer needs for their business
Education
Skills
- Certified Metal Inert Gas (MIG) Welder
- Blueprints Reading
- ForkLift certified
- Mechanically inclined on a wide variety of hand tools and power tools
Timeline
Commercial/Residential Maintenance Tech
Krause +
12.2020 - 09.2024
Welder/Fabricator
EP2
09.2013 - 04.2021
Manager/Printer Repair
LaserFax Inc.
06.1993 - 12.2012
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