Summary
Overview
Work History
Timeline
Generic

Shawn Thurbush

Maywood,IL

Summary

Experienced supervisor with 9 years of leadership in hospitality and office management, seeking to transition into a Front Office Manager role. Skilled in overseeing day-to-day operations, managing teams, and ensuring exceptional guest service in fast-paced environments. Known for excellent communication, problem-solving, and multitasking abilities, with a commitment to improving processes and driving customer satisfaction.

Overview

9
9
years of professional experience

Work History

Front Office Supervisor

Aloft Chicago Mag Mile
02.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.

Front Desk Night Auditor

Aloft Chicago Mag Mile
04.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Shift Supervisor

Starbucks
05.2019 - 03.2023
  • Helped ensure the cafe opened and closed on time, all banks were balanced, and daily deposits were properly dropped.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Assistant Manager

Panera Bread
04.2016 - 05.2019
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Timeline

Front Office Supervisor

Aloft Chicago Mag Mile
02.2024 - Current

Front Desk Night Auditor

Aloft Chicago Mag Mile
04.2023 - 02.2024

Shift Supervisor

Starbucks
05.2019 - 03.2023

Assistant Manager

Panera Bread
04.2016 - 05.2019
Shawn Thurbush