Shawn Satherlie
Chicago
Summary
Dynamic Quality Manager with extensive experience in team management and technical guidance. Skilled in analyzing customer feedback and implementing process enhancements to drive quality improvements and operational success.
Overview
38
38
years of professional experience
Work History
Quality Manager
Accurate Products Inc
Chicago
08.1999 - Current
- Created KPIs for process performance metrics, including defect and scrap rates.
- Provided technical guidance on quality control, resulting in enhanced operational efficiency.
- Prepared detailed reports summarizing inspection and QA findings for senior management.
- Analyzed customer feedback to pinpoint improvement opportunities in product life cycle.
- Spearheaded development and implementation of work instructions and procedures.
- Assisted in supplier evaluations, selecting vendors to meet cost and delivery criteria.
- Managed team of technicians and inspectors to ensure compliance with product specifications.
- Facilitated root cause analysis, implementing measures that reduced defects and improved quality.
Lawn & Shrub Tech
Herbi-Systems
Bartlett
03.1996 - 06.1999
Aviation Storekeeper
US Navy
11.1987 - 01.1996
- Managed inventory of aviation parts and supplies, maintaining operational readiness for aircraft.
- Regularly inspected, checked, and removed non-conforming parts from inventory.
- Supervised and led a division of six personnel to enhance team performance.
Education
Associate of Arts -
Oakton Community College
Des Plaines, IL06-2006
Skills
- Quality management
- Process improvement
- KPI development
- APQP training
- Team management
- Computer proficiency
- Task prioritization
Timeline
Quality Manager
Accurate Products Inc
08.1999 - Current
Lawn & Shrub Tech
Herbi-Systems
03.1996 - 06.1999
Aviation Storekeeper
US Navy
11.1987 - 01.1996
Associate of Arts -
Oakton Community College