Shawn Hunter
Lansing
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
17
17
years of professional experience
Work History
Guest Services Associate
Christ Medical Center
Oak Lawn
08.2015 - Current
- Provided details and directions for visitors and patients.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Ensured compliance with safety regulations and company policies.
- Maintained a clean, organized reception area for optimal visitor experience.
Valet Attendant
First Class Valet Parking
Oak Lawn
12.2013 - 12.2016
- Processed all point of sale transactions accurately, counted back coin, and currency and provided receipts to all customers.
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Provided directions and recommendations on local attractions upon request from customers.
- Reported unusual or unsafe situations to security for immediate attention.
Store Manager
Dunkin' Donuts
Countryside
06.2008 - 08.2015
- Forecasted customer demand to set prices or credit terms for goods or services.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
BBA - Healthcare Management
Indiana Institute Of Technology
Fort Wayne, INSkills
- Strong organizational skills
- Multitasking
- Hospitality software proficiency
- Conflict resolution
- Staff training
- Exceptional communication
- Leadership
Timeline
Guest Services Associate
Christ Medical Center
08.2015 - Current
Valet Attendant
First Class Valet Parking
12.2013 - 12.2016
Store Manager
Dunkin' Donuts
06.2008 - 08.2015
BBA - Healthcare Management
Indiana Institute Of Technology