Shawanna Howard
Sauk Village
Summary
Dynamic telemarketer with a proven track record at Comcast, excelling in customer engagement and sales proficiency. Leveraged CRM software to enhance follow-up activities, resulting in improved customer satisfaction. Adept at tailoring communication strategies and managing inquiries, consistently achieving project goals through effective verbal communication and strategic outreach.
Overview
5
5
years of professional experience
Work History
Telemarketer
IPacesetters
06.2023 - 01.2025
Assisted teams in completing projects ahead of deadlines by managing team dynamics effectively. Supported operational efficiency through strategic resource allocation. Contributed to successful project outcomes by promoting best practices in team collaboration.
Telemarketer
Comcast
03.2020 - 2022
- Conducted outbound calls to promote Comcast services and products to potential customers.
- Managed customer inquiries and resolved issues efficiently during telemarketing interactions.
- Utilized CRM software to track customer engagement and follow-up activities systematically.
- Tailored communication strategies to address diverse customer needs and enhance satisfaction.
Education
High School Diploma -
Thornton High School
Harvey, IL05-2010
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Sales proficiency
- Verbal and written communication
- Goal oriented
- Product sales
- Outbound calling
- Script reading
- Scripted calls
Timeline
Telemarketer
IPacesetters
06.2023 - 01.2025
Telemarketer
Comcast
03.2020 - 2022
High School Diploma -
Thornton High School