Shawanda D. Stokes
West Peoria
Summary
Achieved significant improvements in service levels and operational efficiency through effective management strategies. Fostered profitable relationships that contributed to overall business success. Recognized for leadership capabilities and ability to drive team performance towards organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Care Aide
Addus Home Health Care
01.2021 - Current
- Achieved high levels of client comfort and dignity through dedicated personal care services. Enhanced client independence and safety by providing effective mobility assistance during home visits. Improved health monitoring processes by promptly reporting changes to healthcare professionals for timely interventions. Ensured medication compliance through accurate administration and meticulous logging of medications. Strengthened emotional wellbeing of patients by fostering meaningful companionship and positive relationships. Created a thriving environment for patients by performing essential housekeeping tasks. Enabled patients to overcome mobility restrictions by assisting with dressing, grooming, and feeding. Built lasting professional relationships through positive interactions with patients and families. Promoted better nutrition by preparing and serving delicious, nourishing meals for patients.
ATM Service Manager
Trinity Armored Security
11.2015 - 06.2020
- Maintain operations by preparing policies and standard operating procedures.
- Implementing production, productivity, quality, and patron- service standards; determining and implementing system improvements.
- Conducting training workshops in relation to updated laws, employee relations, and other training topics as needed for current and new employees.
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
- Manage all financial aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition including bi-weekly profit and loss reports, payroll approvals, and daily sales forecast.
- Cash service messenger, performing pickups and deliveries of valuables safely and efficiently to all clients. While driving an armored vehicle and carrying a firearm during the performance field duties.
- Achievements
- Implemented an employee incentive program which drastically improved employee morale, taking an average 7% turnover rate to a 3% average (monthly).
- Appointed Secretary of the Board of Directors, and awarded shares of the company for outstanding performance.
- Trained on new payroll processing company (Paychex) with time and attendance management.
Beverage/Service Manager
Granite City Food & Brewery
05.2013 - 07.2014
- Manage all Bar inventories, actual vs theoretical reports and usage variances to ensure proper recipes and specs are being followed.
- Responsible for all Front of House and Bar new menu roll out execution.
- Coach and mentor team members to increase profit and traffic.
- Create bar drinks to increase LBW sales and guest interaction.
- Preform weekly one on ones to increase profit and productivity.
- Monitor the actions of employees and patrons to ensure everyone's personal safety.
- Investigate and resolve complaints regarding food quality or service.
General Manager
Hardee's
11.2012 - 05.2013
- Maintain operations by preparing policies and standard operating procedures.
- Implementing production, productivity, quality, and patron- service standards; determining and implementing system improvements.
- Control purchases and inventory by reviewing and evaluating usage report; analyzing variances; taking corrective actions.
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
- Manage all financial aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition including bi-weekly profit and loss reports, payroll approvals, and daily sales forecast.
Branch Manager
Allied Barton Security
06.2005 - 08.2012
- Providing a well fortified business leadership, ensuring world-class Client service delivery and managing security operations to achieve both service and financial objectives.
- Managing multi-billion dollar P&L portfolio which saw 9.5% YOY growth in the first year despite $100K losses just prior to hand-off. Second year projections tripling.
- Supervise and monitor staff consisting of more than 140 personnel (6000/hpw).
- Analyze, assess and implement plans and actions to stimulate effective security and workplace safety, in the process of conserving a professional environment in compliance with laws and regulations.
- Working meticulously and meeting with clients regularly; update and/or address issues or concerns that ensured the customers consecutive satisfaction and advanced quality service.
- Review financial reports and develop budgets for efficiency quality of security operations in collaboration with area management.
Education
Bachelor of Science - Business Administration
Rasmussen University
Hoffman Estates, IL09.2018
Skills
- Meal preparation
- Client documentation
- Medication administration
- Patient transportation
- Housekeeping
- Patient care
- Compassionate client care
- Personal hygiene assistance
- Dressing assistance
- Behavioral support
- Mobility support
- Toileting assistance
- Certified home health aide
Certification
- Serve Safe Food Certified
- Serve Safe Alcohol Certified
- Serve Safe Mixology Certified
- Texas State Commissioned Officer License
Timeline
Home Care Aide
Addus Home Health Care
01.2021 - Current
ATM Service Manager
Trinity Armored Security
11.2015 - 06.2020
Beverage/Service Manager
Granite City Food & Brewery
05.2013 - 07.2014
General Manager
Hardee's
11.2012 - 05.2013
Branch Manager
Allied Barton Security
06.2005 - 08.2012
Bachelor of Science - Business Administration
Rasmussen University