Shawan Washington
Chicago
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor
Rush University Medical Center, RUMC
Chicago, IL
02.2018 - Current
- Trained new employees on departmental policies and operational standards.
- Managed scheduling to optimized staff coverage.
- Resolved customer complaints in a timely manner while ensuring customer satisfactions.
- Utilizes CBORD, EVENTMASTER, and EPIC computerized systems to manage data.
- Monitored time and attendance for payroll.
- Mentored staff on best practices for patient care and safety procedures.
- Oversaw daily operations, ensuring compliance with hospital protocols and regulations.
Lead Diet Clerk
Rush University Medical Center, RUMC
Chicago, IL
01.2012 - 02.2018
- Completed nutrition screening for newly admitted patients.
- Coordinated patient meal orders to ensure dietary compliance and preferences.
- Reviewed and updated nutritional information for menu items regularly.
- Assisted dietitians by obtaining patient food preferences and food allergies, entering into CBORD.
- Communicated effectively with kitchen staff to ensure timely meal delivery.
- Performed administrative duties such as scheduling and data entry.
Diet Clerk
Rush University Medical Center, RUMC
Chicago, IL
01.2007 - 02.2012
- Answered phone and assisted patients with meal selections to meet individual health goals.
- Explained various dietary options available to patients upon request.
- Coordinated patient meal orders to ensure dietary compliance and preferences.
- Collaborated with healthcare team to update and maintain accurate patient nutrition records.
Patient Foodservice Assistant
Rush University Medical Center, RUMC
Chicago, IL
02.2005 - 01.2007
- Visited patients at meal time to deliver meals and snacks.
- Greeted patients and guest in a professional manner.
- Stocked and cleaned nourishment rooms.
- Open communication between patients and nursing at meal times.
Education
High School -
Near North Career Magnet High School
Chicago, ILundefined
American Business Institute
Chicago, ILundefined
Pharmacy School
Chicago, ILSkills
- Training and mentoring
- Regulatory compliance
- Organizational skills
- Strong interpersonal skills
- Knowledge of CBORD
- Communication
- Critical thinking
- Customer service
Certification
- City of Chicago Sanitation License
- Allergen Certification
- Pharmacy Certification
- Certificate in Accounting
Timeline
Supervisor
Rush University Medical Center, RUMC
02.2018 - Current
Lead Diet Clerk
Rush University Medical Center, RUMC
01.2012 - 02.2018
Diet Clerk
Rush University Medical Center, RUMC
01.2007 - 02.2012
Patient Foodservice Assistant
Rush University Medical Center, RUMC
02.2005 - 01.2007
undefined
American Business Institute
undefined
Pharmacy School
High School -
Near North Career Magnet High School