Shavontae Quinn
Chicago
Summary
Experienced customer service specialist with a decade of expertise in fostering customer satisfaction and supporting organizational goals. Demonstrated success in handling large call volumes and building lasting customer relationships. Skilled in CRM software, with a strong focus on active listening and effective multitasking.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Customer Contact Solutions
Davenport
07.2021 - 09.2024
- Surpassed revenue quotas regularly by promoting products and services during routine calls.
- Maintained accurate records of customer interactions through diligent CRM documentation.
- Handled substantial daily customer inquiries via phone and email efficiently.
- Promptly investigated and addressed customer inquiries and complaints.
- Demonstrated composure under pressure while providing client assistance.
- Supported clients with account setup, troubleshooting, and product-related questions.
- Recommended pertinent products and services tailored to client needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Walmart
Moline
07.2019 - 02.2021
- Facilitated product location and delivered knowledgeable recommendations to customers.
- Gathered feedback through surveys, utilizing data to enhance service quality.
- Stocked shelves and racks with new merchandise to maintain presentation standards.
- Collaborated with customer service team to swiftly resolve product or service complaints.
- Processed transactions accurately at the register, ensuring efficiency and customer satisfaction.
- Handled cash, credit, and debit transactions with precision and care.
- Provided assistance to customers in finding desired products efficiently.
- Promoted high customer satisfaction by resolving issues with expertise and friendliness.
Sales Associate
Lycamobile
Chicago
06.2015 - 07.2019
- Recommended merchandise to customers based on needs and preferences, enhancing satisfaction.
- Achieved store sales goals through collaboration with team members and approval of service standards.
- Educated customers on features and benefits of mobile devices using extensive product knowledge.
- Recognized for achieving highest sales in company for mobile accessories.
- Maintained up-to-date knowledge of current promotions, payment policies, and security practices.
- Cultivated strong customer relationships, resulting in increased repeat business and referrals.
Skills
- Customer relationship management
- Product marketing
- Problem-solving and retention
- Account management
- Adaptability
- Time management
- CRM documentation
- Service improvement
Timeline
Customer Service Representative
Customer Contact Solutions
07.2021 - 09.2024
Customer Service Representative
Walmart
07.2019 - 02.2021
Sales Associate
Lycamobile
06.2015 - 07.2019