SHAUNTE`N. WILLIAMS
Plainfield
Summary
Client Relations and Account Management Specialist with a strong background in real estate, advertising, and relocation services. Delivers personalized service that enhances client satisfaction and loyalty. Manages complex accounts and coordinates relocations while fostering long-term partnerships. Recognized for improving processes to boost efficiency and customer satisfaction, leading teams toward common goals and driving revenue growth.
Overview
22
22
years of professional experience
Work History
Global Relocation Account Manager
United Corporate Housing
04.2025 - Current
- Managed corporate and individual relocation accounts, overseeing housing request process from initial consultation to move-in to ensure client satisfaction.
- Coordinated with vendors, property managers, and service providers to deliver seamless relocation experiences, enhancing client trust and loyalty.
- Maintains a 95% client satisfaction rate by employing proactive problem-solving methodologies and diligent follow-up procedures.
- Utilized CRM systems to monitor account performance, streamlining operations and improving service delivery.
Licensed Real Estate Agent
Coldwell Banker Realty
Naperville
03.2019 - Current
- Advised buyers, sellers, and relocation clients, utilizing market expertise and negotiation skills to achieve successful transactions.
- Delivered personalized service through needs assessments and transaction management, ensuring client satisfaction throughout the process.
- Developed and maintained referral networks that fostered repeat business and strengthened client relationships.
Relocation Specialist
ALE Solutions
St. Charles
03.2021 - 01.2025
- Served as principal contact for displaced policyholders, providing tailored housing solutions that met individual client needs.
- Negotiated with landlords, vendors, and contractors to secure timely property placements, enhancing client satisfaction.
- Achieved 98% customer satisfaction rate by resolving escalations and fostering trust with clients.
- Decreased resolution times by 20% through process enhancements.
Digital Marketing Coordinator - Ecommerce
Navistar
Lisle
12.2019 - 07.2020
- Developed and executed digital marketing campaigns across multiple platforms.
- Managed social media accounts to enhance brand presence and engagement.
- Analyzed web traffic and user engagement to optimize marketing strategies.
- Collaborated with cross-functional teams to enhance customer engagement and optimize digital service delivery.
- Resolved service-related concerns in real time, contributing to sustained customer satisfaction.
Media Planner
Spectrum Reach
Rochester
04.2014 - 06.2018
- Monitored campaign performance and provided actionable recommendations to improve client return on investment.
- Collaborated with clients to design and optimize advertising campaigns, achieving targeted outcomes.
- Coordinated with internal teams and external vendors to provide effective client support and ensure seamless post-sales service.
Ad Sales Assistant
Buckeye Cablesystems
Toledo
07.2006 - 06.2008
- Acted as a key point of contact for clients, addressing inquiries, gathering creative assets, and providing timely updates to strengthen relationships and enhance customer satisfaction.
- Collaborated with account executives to track campaign performance, compile reporting, and identify opportunities to optimize placements and drive revenue growth.
- Managed high volume of administrative tasks, including order entry, contract processing, and scheduling, to ensure seamless account operations.
Traffic Coordinator
CBS Detroit
Southfield
10.2003 - 08.2005
- Coordinated daily broadcast schedules across multiple platforms, ensuring precise placement and timely delivery of client campaigns aligned with sales and programming priorities.
- Collaborated with sales, account management, and creative teams to resolve scheduling conflicts and manage last-minute changes, ensuring seamless execution of integrated marketing strategies.
- Monitored campaign performance and generated traffic logs and discrepancy reports, partnering with billing and finance departments to ensure accurate invoicing and revenue reconciliation.
Membership Recruiter
Nielsen Media Research
Lansing
10.2003 - 08.2005
- Recruited diverse members for Nielsen's research panel, increasing representation in data collection.
- Managed member onboarding processes, ensuring adherence to Nielsen standards and enhancing new member integration.
- Analyzed participant feedback to refine recruitment techniques, leading to improved user experience.
Education
B.A. - Advertising
Michigan State University
East Lansing, MI01-2003
Skills
- Account management
- Client retention
- Consultative sales
- Lead generation
- Negotiation skills
- Digital marketing
- Real estate expertise
- CRM utilization
- Microsoft Office
- Google Suite
- Problem-solving techniques
Websites
Professional Development
Google Ad Skills, Online Certification In Progress
Timeline
Global Relocation Account Manager
United Corporate Housing
04.2025 - Current
Relocation Specialist
ALE Solutions
03.2021 - 01.2025
Digital Marketing Coordinator - Ecommerce
Navistar
12.2019 - 07.2020
Licensed Real Estate Agent
Coldwell Banker Realty
03.2019 - Current
Media Planner
Spectrum Reach
04.2014 - 06.2018
Ad Sales Assistant
Buckeye Cablesystems
07.2006 - 06.2008
Traffic Coordinator
CBS Detroit
10.2003 - 08.2005
Membership Recruiter
Nielsen Media Research
10.2003 - 08.2005
B.A. - Advertising
Michigan State University