Summary
Overview
Work History
Education
Skills
Military service
Timeline
CustomerServiceRepresentative

Shaul Shasho Levy

Tech Support Representative
Meanchem Begin 25b, Sderot,Israel

Summary

For the last few months, I have been working as a tech support representative for an ISP in a temporary remote position. I discovered IT and I have a lot of passion for it, and I would like to advance for my first Help Desk or similar position.
I passed the CompTIA A+ Core 1 exam, and at the moment I'm studying towards the second, Core 2 exam and I hope to pass in the following weeks.

Overview

1
1
year of post-secondary education
1
1
year of professional experience

Work History

Tech Support Representative

Internet Rimon
Remote
11.2020 - Current

Providing tech support for the company's private and business customers, which includes:

  • Paying full attention to the customers' needs, and providing the maximum service for the clients.
  • Connecting new clients to the services, fixing connection and surfing problems.
  • Configuring SOHO routers, WAPs, setting up email accounts.
  • Providing application support for the filtering apps across multiple operating systems, Windows, Android, and iOS.
  • Recently I had the opportunity to guide new workers.

Back Office

Contractor company for Discount Bank
Tel Aviv
02.2018 - 09.2018

Usual back-office work for a bank's archive, such as:

  • Maintained inventory for back-office supplies.
  • Sorted and classified documents before processing.
  • Scanned documents after processing and double-checked for errors.
  • Packaged and prepared documents for shipment.

Gas Station

Paz
Tel Aviv
09.2014 - 05.2015

One main station - had responsibility for everything:

  • Maintained inventory of all saleable items.
  • Pumped gas for guests and took payments.
  • Maintained clean and orderly work station.

Education

B.ed - English And Special Education

Orot Israel
Rehovot
09.2019 - Current

Skills

Frontal and remote customer service

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Military service

Military police.
I served as a military policeman, advanced to a non-commissioned officer, and finished my service as a member of the team responsible for quality assurance of the training provided by the corps.

Timeline

Tech Support Representative

Internet Rimon
11.2020 - Current

B.ed - English And Special Education

Orot Israel
09.2019 - Current

Back Office

Contractor company for Discount Bank
02.2018 - 09.2018

Gas Station

Paz
09.2014 - 05.2015
Shaul Shasho LevyTech Support Representative