Shatara Jones
O’Fallon
Summary
Dynamic sales and customer relations professional with over five years of experience in cultivating client relationships, presenting tailored financial solutions, and driving business growth within a fast-paced healthcare environment. Proven expertise in communication, customer retention, scheduling coordination, and office operations enhances the ability to support organizational objectives effectively. Skilled in building trust with clients, managing multiple priorities, and delivering exceptional customer service while consistently achieving performance goals. Committed to leveraging skills to contribute to team success and elevate client satisfaction.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Amazing Smiles Orthodontics
11.2021 - Current
- Build and maintain strong relationships with patients by understanding treatment goals and financial concerns
- Present treatment plans, financing options, and payment arrangements in a professional and customer-focused manner
- Guide patients through the decision-making process, helping improve treatment acceptance and office production goals
- Maintain regular communication with patients to ensure satisfaction and positive long-term experiences
- Coordinate with doctors, specialists, and office staff to support efficient patient care and office operations
- Handle account management responsibilities including contracts, payments, insurance coordination, and follow-up communication
- Resolve customer concerns professionally while maintaining strong client relationships
- Work effectively in a fast-paced environment while balancing multiple priorities and deadlines
Scheduling Coordinator / Office Inventory Manager
Amazing Smiles Orthodontics
06.2019 - 11.2021
- Managed daily scheduling operations and maintained efficient office workflow
- Provided professional customer service while assisting patients with appointments, billing questions, and account support
- Processed patient paperwork, contracts, and payment transactions accurately
- Maintained office inventory and coordinated with vendors regarding supply ordering and operational needs
- Supported office growth by helping create organized and efficient day-to-day operations
- Collaborated with team members to maintain a positive and professional office environment
Education
Bachelor of Science -
Southern Illinois University Edwardsville
Edwardsville, IL01-2019
Skills
- Relationship Building & Account Management
- Sales Support & Client Retention
- Customer Service Excellence
- Business Development Support
- Communication & Presentation Skills
- Financial Coordination & Contract Review
- Goal-Oriented Performance
- Team Collaboration & Leadership
- Scheduling & Operational Management
- Strategic issue management
- Microsoft Office & Apple Systems
- Fast-Paced Multi-Tasking Environment
- Patient care coordination
Cover Letter
Dear Hiring Manager,
I am excited to apply for the Director of Sales position with Medical Express Pharmacy. With a strong background in customer relations, financial coordination, and sales-focused communication, I believe I would be a valuable addition to your team.
In my current role as a Treatment Coordinator within a busy orthodontic practice, I work directly with patients to build trust, discuss treatment options, present financial solutions, and guide them through important decisions. This position has strengthened my ability to communicate effectively, manage client relationships, and work within a goal-oriented environment focused on customer satisfaction and business growth.
I have experience handling high volumes of client interaction while maintaining professionalism, organization, and attention to detail. I enjoy building relationships, solving problems, and helping customers feel confident in their decisions. My background has also given me experience collaborating with teams, managing accounts, handling follow-up communication, and supporting overall office operations.
What interests me most about this opportunity is the chance to continue growing within a sales-driven role while contributing to a company focused on relationship building and customer service. I am motivated, dependable, and eager to bring my communication skills and strong work ethic to Medical Express Pharmacy.
Thank you for your time and consideration. I would appreciate the opportunity to further discuss how my experience and skills align with your team’s needs.
Best Regards,
Shatara Jones
Timeline
Treatment Coordinator
Amazing Smiles Orthodontics
11.2021 - Current
Scheduling Coordinator / Office Inventory Manager
Amazing Smiles Orthodontics
06.2019 - 11.2021
Bachelor of Science -
Southern Illinois University Edwardsville