SHARON WASHINGTON
COUNTRY CLUB HILLS,IL
Summary
Safety-first Flight Attendant with a career-long commitment to the "Seriously Nice" mission. Expert at anchoring the Guest experience in Safety and Integrity, while blending genuine kindness with operational excellence. A tech-savvy, proactive problem-solver who utilizes ingenuity to deliver a secure, seamless and modern travel experience.
Overview
21
21
years of professional experience
Work History
Flight Attendant
JetBlue Airlines
09.2023 - 12.2025
- Maintain accurate sales record of onboard sale items 100% of the time.
- Ensure Guest safety and comfort, manage emergencies, deliver exceptional service.
- Mitigate high stress situations by resolving conflicts, maintain high satisfaction levels.
- Communicate effectively with Team Members and Guest.
- Implement safety protocols while performing duties.
- Collaborate and problem solve with other team members
- Welcome and accommodate guest.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Flight Attendant
Envoy Airlines
11.2022 - 07.2023
- Answered Guest questions and provided solutions to issues arising during flights 100% of the time
- Relayed updates and information to Guest after confirming key details with pilot
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Flight Attendant
Frontier Airlines
11.2021 - 08.2022
- Completed all safety checks and responsibilities in timely manner contributing to collective effort of on-time departures and arrivals 90%
- Ensured safety and comfort of Guest onboard aircraft at all times
- Promoted offered items like credit cards to customers
Flight Attendant
Republic Airways
05.2021 - 10.2021
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Demonstrated proper use of safety equipment
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Merchandise Associate
HomeGoods TJX
01.2021 - 05.2021
- Answered customer questions regarding store merchandise, department information and pricing
- Greet customers as they enter the store
- Arranged consistent shelves, bins, and racks at 1 location by following established planograms.
Grocery Associate
Amazon
09.2020 - 03.2021
- Help customers complete online purchases
- Prepared online purchases for delivery
- Assisted customers with price checking and finding requested items in store
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Flight Attendant
Southwest Airlines
03.2005 - 07.2019
- Answered customer questions and resolved issues that arose during flights
- Served beverages and snacks, and provided information about In-flight offerings to customers
- Administered first aid to customers experiencing medical emergencies
- Assisted customers with special needs including unaccompanied minors
- Politely greeted incoming passengers and provided direction to seat locations to facilitate 98 percent on-time boarding process
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Performed safety checks onboard aircraft before and after flights
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Provided public announcements such as arrival, boarding and inflight announcements
Education
GED -
GED Testing Center
Albany, NY08.1993
Skills
- Safety Procedures
- Situational Awareness
- First Aid/CPR
- Patience & Empathy
- Calm under pressure
- Conflict Resolution
- Multitasking
- Interpersonal Skills
- Time Management
- Adaptability
- Guest Accommodation
- Crew Collaboration
- Clear Verbal and Written Communication
Affiliations
United States Army E4
1995-2001
Timeline
Flight Attendant
JetBlue Airlines
09.2023 - 12.2025
Flight Attendant
Envoy Airlines
11.2022 - 07.2023
Flight Attendant
Frontier Airlines
11.2021 - 08.2022
Flight Attendant
Republic Airways
05.2021 - 10.2021
Merchandise Associate
HomeGoods TJX
01.2021 - 05.2021
Grocery Associate
Amazon
09.2020 - 03.2021
Flight Attendant
Southwest Airlines
03.2005 - 07.2019
GED -
GED Testing Center