Sharon Moshe

• Prepared and analyzed daily, weekly, monthly, quarterly, and annual financial reports that meet needs of operating company management and Board of Directors..
• Created and analyzed key sales, inventory and merchandising reports.
• Monitored and resolved inventory control issues, based on data analysis.
• Created pricing and inventory levels based on data analysis.
• Examined operating metrics, costs, financial results and other pertinent data and highlight variances.
• Prepared financial models

● Managing customer accounts, providing service and onboarding strategic customers

● Characterizing customer service methods, setting up service KPIs and following up on company's solution for customers

● Providing technical support (FootLocker, Bug, HILTY, Newpan, Kravitz, etc.) while working with multiple operating systems

● Solving on-field problems, working with different departments, as well as trading and logistics managers

● Got promoted to the role of customer success manager within a year

● Implemented work processes among the customer service teams: characterizing white label solution for Orian's communication with end clients on behalf of the brand - writing triggers and quality tests

● Created lesson plans and training on the new systems in various departments

● Managed quality control and new/existing employee training

● Tracking and measurement of distribution KPI's and production of reports to management

● Established a new distribution solution for B2C customers, managed the project from early stage to full operation

● Characterized the service workflow from first customer inquiry to troubleshooting and tracking on an integrated CRM, managed the systems' implementation schedules and QA'd the user interface and created comprehensive documentation