Sharon Kayser
Harvard
Summary
Dedicated patient care coordinator with a strong background in coordinating clinical services, patient education, and supporting the healthcare team in providing exceptional patient experiences. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Northwestern Medicine Huntley Hospital
Huntley, IL
04.2025 - Current
- Acts as liaison between patients, guests and healthcare staff
- Maintains electronic health records with a high level of detail
- Prepare admission, transfer, and discharge forms
- Coordinates communication involving incoming calls and nurse call light system
- Orders and maintains supplies to ensure effective work flow in unit
- Assist unit staff in responding to patient requests
- Verifies equipment on the unit is operational and troubleshoots minor issues
- Coordinates treatments between departments for patients on unit
- Prioritizes tasks, maintaining daily flow of the unit in a complex environment
Mastectomy Fitter
Benchmark Atlantic Healthcare
McHenry, IL
01.2025 - 04.2025
- Greeted clients warmly and answered any questions to provide exceptional service
- Provided personal consultation for clients needing post mastectomy/compression garments
- Collected co-payment/post payments and provides clients with estimated self-pay costs
- Completed client demographic intake accurately and verified insurance coverage
- Obtained clinical information and documentation from clients’ healthcare entities
- Prepared billing statements and itemized bills for clients
Patient Care Coordinator
Coventry Eyecare Associates
Crystal Lake, IL
02.2009 - 01.2025
- Acted as main point of contact for patients, technicians and doctors
- Delivered excellent patient experiences
- Demonstrated strong knowledge of products and services
- Assisted patients in selecting eyewear that complemented their style and prescription needs
- Maintained confidentiality of patient data and condition to safeguard health information
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic and health history to keep information current
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Kept waiting room neat and organized
- Responded to correspondence from insurance companies to verify patient's coverage
- Collected payments and applied to patient accounts
- Prepared billing statements for patients and verified correct diagnostic coding
- Delivered exceptional customer service on collection calls
Education
High School Diploma -
Marian Central Catholic H.S.
Woodstock, ILSkills
- Administrative and Office Support
- Patient Registration
- Payment Collection
- Data Entry
- Medical Billing
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
- Time Management
- Knowledge of 3rd Party Payors
Certification
- Medical Office Specialist, First Institute, Crystal Lake ,IL
Timeline
Health Unit Coordinator
Northwestern Medicine Huntley Hospital
04.2025 - Current
Mastectomy Fitter
Benchmark Atlantic Healthcare
01.2025 - 04.2025
Patient Care Coordinator
Coventry Eyecare Associates
02.2009 - 01.2025
High School Diploma -
Marian Central Catholic H.S.