Sharon Holliday
Villa Park
Overview
12
12
years of professional experience
Work History
Receptionist
Hillcrest Property Management
Lombard, IL
09.2023 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Gaming Attendant
Lacey's Place
Addison, IL
07.2020 - 01.2024
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Explained and demonstrated games and attractions to assist guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Social Media Manager
Aspirations Dance Co.
Lombard, IL
06.2018 - 07.2023
- Developed and promoted corporate brand, images and identity to media and public.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Increased customer engagement through social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Front of House Manager
Dominicks Pizza & Pasta
Villa Park, IL
07.2012 - 09.2019
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Developed unique events and special promotions to drive sales.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
BBA - Communications With An Interest in New Media
Southern New Hampshire University
Hooksett, NHSkills
- Task Prioritization
- Team building
- Active Listening
- Verbal Communication
- Public Speaking
- Self-Directed
- Interpersonal Communication
- Analytical and Critical Thinking
- Multitasking
- Excellent Communication
- Analytical Thinking
- Project Planning
- Customer Relations
- Relationship Building
- Networking
Timeline
Receptionist
Hillcrest Property Management
09.2023 - Current
Gaming Attendant
Lacey's Place
07.2020 - 01.2024
Social Media Manager
Aspirations Dance Co.
06.2018 - 07.2023
Front of House Manager
Dominicks Pizza & Pasta
07.2012 - 09.2019
BBA - Communications With An Interest in New Media
Southern New Hampshire University