Sharon D. Stevens
Orland Park
Summary
Accomplished professional specializing in sales-driven strategies, executive support, and operations management. Proven track record of aligning operational activities with company objectives, enhancing efficiency and productivity. Experienced in mentoring teams and fostering a collaborative work environment. U.S. Army and U.S. Air Force veteran with strong analytical and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Manager, Administrative Services
Grainger
Lake Forest
10.2023 - 10.2024
- Implemented and managed pilot program to assess centralized leadership structure's effectiveness across organization, providing insights for strategic improvements.
- Led team of 15 employees, ensuring high productivity and exceptional customer service.
- Assessed and addressed team inconsistencies, focusing on driving continuous improvement initiatives.
- Implemented standard operating procedures aligning centralized leadership strategy with organizational goals.
- Created consistent onboarding process to streamline new personnel integration, improving their transition and engagement.
- Developed and standardized performance rating scale for core administrative responsibilities.
- Monitored staff performance, addressing issues and facilitating communication through regular meetings, enhancing team collaboration.
- Developed training materials for staff development and performance enhancement.
Vice President -Transactions Manager III
JPMorgan Chase
Chicago
12.2021 - 07.2022
- Led team of 14 direct and over 300 indirect employees in 24/7 receivables environment to achieve targeted objectives.
- Achieved 60% improvement in quality and productivity in the data entry department through streamlined processes.
- Developed and implemented standard operating procedures to enhance accuracy and productivity according to client requirements.
- Established performance standards to enhance staff accountability and drive productivity.
- Designed incentive programs to motivate staff and align performance with profitability targets.
- Partnered with senior leadership to establish and execute strategic facility goals.
- Developed communication strategies to enhance collaboration between management and staff across all organizational levels.
- Functioned as primary liaison for resolving operational issues within the office.
Senior Recruiter
JPMorgan Chase
Chicago
07.2019 - 12.2020
- Drove recruitment success, evolving program into Second Chance Business Coalition with 45+ partner companies.
- Developed and executed impactful recruiting strategies for JPMorgan Chase Second Chance Initiative.
- Collaborated with hiring managers to define job requirements and create precise job descriptions.
- Conducted interviews and assessments to evaluate candidate qualifications and cultural fit.
- Utilized applicant tracking systems to optimize candidate management and communication workflows.
- Participated in career fairs and recruiting events to source top talent in competitive markets.
- Cultivated strong relationships with candidates, hiring managers, and external staffing agencies to streamline recruitment process.
Executive Assistant
JPMorgan Chase
Chicago
05.2018 - 07.2019
- Provided high-level executive administrative support to managing director, ensuring efficient daily operations.
- Demonstrated exceptional diligence and time management skills while coordinating executive calendars and scheduling meetings for senior leadership.
- Coordinated travel and hotel accommodations for meetings, conferences, and seminars, ensuring seamless logistics and timely arrivals.
- Coordinated travel logistics for meetings, ensuring all arrangements met executive needs.
- Demonstrated advanced proficiency in Microsoft Office Suite while managing departmental office operations.
- Prepared and organized meeting agendas and materials to facilitate productive discussions.
- Maintained confidential files and records with strict attention to detail.
- Monitored incoming emails, responding promptly to maintain communication flow.
Air Force Recruiter
United States Air Force
McGuire AFB
08.2016 - 04.2018
- Executed targeted recruitment strategies that attracted top talent and enhanced recruitment outcomes.
- Consistently surpassed recruitment goals through personalized outreach and market-driven engagement tactics.
- Engaged potential candidates through strategic prospecting and relationship-building initiatives.
- Applied consultative sales techniques to align candidate aspirations with available opportunities.
- Presented key benefits and career pathways at recruiting events to effectively inform and attract candidates.
Senior Administrative Assistant
JPMorgan Chase
Chicago
04.2013 - 08.2016
- Managed complex calendars, ensuring optimal scheduling for executives.
- Cultivated relationships with senior leadership team members to enhance collaboration.
- Processed expense reports and tracked departmental budgets to support financial accuracy.
- Utilized advanced proficiency in Microsoft Office Suite to streamline administrative processes.
- Organized company events, ensuring smooth logistics and participant engagement.
- Exhibited exceptional diligence and outstanding time management skills in all tasks.
Unit Training Manager
United States Air Force Reserve
Grissom ARB
01.2013 - 08.2016
- Developed and executed comprehensive training programs to meet regulatory standards.
- Ensured creation of a master training plan (MTP) covering all task requirements for duty positions.
- Coordinated with work centers to implement changes and guide unit leadership on best practices.
- Aligned training objectives with mission goals through collaboration with unit leadership, enhancing operational readiness.
- Managed unit training programs, ensuring adherence to all necessary regulations.
- Coordinated training schedules to guarantee compliance with military standards.
- Evaluated training program effectiveness and implemented adjustments to improve outcomes.
Education
Certificate - Organizational Leadership
U.S. Air Force Non-Commissioned Officer Leadership Development Training
McGuire AFB, NJ05-2017
Diploma - Recruiting
U.S. Air Force Recruiter School
San Antonio10-2016
Diploma - People Management
U.S. Air Force Leadership School
San Antonio, TX04-2015
Certificate - Education Training
U.S. Air Force Unit Training Manager School
Grissom, IN04-2013
Diploma - Business Administration
U.S. Army Business Administration School
Columbia05-1985
Skills
- Project management
- Operations management
- Data decision-making
- Performance management
- Executive support
- Employee onboarding
- Customer relationship management
- Leadership and team building
- Relationship management
- Problem solving
- Creative strategy
Education And Credentials
- U.S. Air Force Recruiter School
- U.S. Air Force Leadership School
- U.S. Air Force Unit Training Manager School
- U.S. Air Force Trainer Course
- U.S. Air Force Non-Commissioned Officer Leadership Development Training
- U.S. Army Business Administration School
Sensitivity
Low Sensitivity
Timeline
Manager, Administrative Services
Grainger
10.2023 - 10.2024
Vice President -Transactions Manager III
JPMorgan Chase
12.2021 - 07.2022
Senior Recruiter
JPMorgan Chase
07.2019 - 12.2020
Executive Assistant
JPMorgan Chase
05.2018 - 07.2019
Air Force Recruiter
United States Air Force
08.2016 - 04.2018
Senior Administrative Assistant
JPMorgan Chase
04.2013 - 08.2016
Unit Training Manager
United States Air Force Reserve
01.2013 - 08.2016
Certificate - Organizational Leadership
U.S. Air Force Non-Commissioned Officer Leadership Development Training
Diploma - Recruiting
U.S. Air Force Recruiter School
Diploma - People Management
U.S. Air Force Leadership School
Certificate - Education Training
U.S. Air Force Unit Training Manager School
Diploma - Business Administration
U.S. Army Business Administration School