Sharon A. Anthony
Summary
Seeking a long-term position with a company that values interpersonal skills and encourages innovative contributions. Eager to find a role where I can engage with co-workers, utilizing organizational and leadership talents. Excited to apply customer service skills in an environment that appreciates their importance.
Overview
13
13
years of professional experience
Work History
Virtual call center rep
Comcast (Xfinity)
11.2015 - Current
- Handling calls from trouble shooting to billing, also sales
- Job consists of monthly metrics and sales goals
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cust.Care Rep
Xerox
12.2014 - 11.2015
- Call center rep for outside contractor, Verizon, answering inbound calls
- Helping customers with questions about their billing
- Also performed tier one troubleshooting
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Teller
Chase
08.2013 - 12.2014
- Bank Teller responsible for running customer transactions
- Also responsible for making deposits and withdrawals
- Performed audits, balanced the vault and my cash box, and filled the atms and tcds
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Stylist / Receptionist
JCPenney Salon
09.2012 - 10.2013
- Meets or exceeds sales and service goals by evaluating and satisfying customer needs
- Inputs customer orders and information efficiently and accurately into the database
- Meets or exceed sales and service goals by evaluating and satisfying customer needs
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Sales Associate / Cashier
Macy's
03.2012 - 04.2013
- Cashier, greeting customers, placing online orders, and clean fitting rooms
- Also opened up new credit card accounts and had to meet daily sales goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Cashier
Target
11.2011 - 01.2012
- Cashier, greeting customer, clean fitting rooms
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
Empire Beauty School -
Empire Beauty School
Lisle, IL10.2011
Diploma -
Proviso West High School
Hillside, IL01.2008
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Call center operations
- Customer communications
- Complaint resolution
- Call control
Timeline
Virtual call center rep
Comcast (Xfinity)
11.2015 - Current
Cust.Care Rep
Xerox
12.2014 - 11.2015
Teller
Chase
08.2013 - 12.2014
Stylist / Receptionist
JCPenney Salon
09.2012 - 10.2013
Sales Associate / Cashier
Macy's
03.2012 - 04.2013
Seasonal Cashier
Target
11.2011 - 01.2012
Diploma -
Proviso West High School
Empire Beauty School -
Empire Beauty School
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