Sharlyn Castillo
Chicago
Summary
Customer-focused professional with several years of experience in client service, communication, and multitasking in fast-paced environments. Skilled in handling customer inquiries, managing responsibilities efficiently, and maintaining a positive, organized workspace. Fluent in Spanish with strong interpersonal and problem-solving abilities. Seeking a remote or receptionist position where I can provide excellent service and administrative support.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
UPS
06.2024 - Current
- Process, sort, and organize packages in a fast-paced environment
- Maintain accuracy while handling high-volume workloads under time constraints
- Follow safety procedures and work efficiently as part of a team
- Demonstrate reliability, punctuality, and strong work ethic
Swim Instructor
Goldfish Swim School
09.2017 - 07.2019
- Communicate clearly with children and parents regarding progress and safety
- Manage multiple students at once while maintaining a structured environment
- Ensure safety through constant monitoring and quick decision-making
- Build strong relationships with families through professionalism and trust
- Developed tailored lesson plans to meet diverse student needs and learning paces.
Sales Associate
Forever 21
09.2018 - 02.2019
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative / Lobby Host
PLS Check Cashing
04.2015 - 09.2018
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Processed check cashing transactions accurately, maintaining compliance with company policies.
- Educated customers on financial services and product offerings to enhance understanding and usage.
- Trained new staff on operational procedures, improving team efficiency and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Ombudsman High School South
Chicago, ILSkills
- Customer Service & Client Relations
- Data Entry & Accuracy with Numbers
- Multitasking & Time Management
- Verbal & Written Communication
- Organization & Attention to Detail
- Problem Solving & Adaptability
- Spanish Fluency (Bilingual)
- Team Collaboration & Independence
ADDITIONAL INFORMATION
- Comfortable working in structured, seated or desk-based environments
- Able to perform job duties efficiently with minimal accommodations
WORK CAPACITY & ACCOMMODATIONS
- Able to perform job duties with minor accommodations
- Can lift up to 40 lbs
- Requires brief seated break (approximately 5 minutes per hour)
- Should avoid repetitive bending, squatting, or pivoting
- Limited repetitive ladder use
- No pushing or pulling of heavy furniture or appliances
Timeline
Warehouse Worker
UPS
06.2024 - Current
Sales Associate
Forever 21
09.2018 - 02.2019
Swim Instructor
Goldfish Swim School
09.2017 - 07.2019
Customer Service Representative / Lobby Host
PLS Check Cashing
04.2015 - 09.2018
High School Diploma -
Ombudsman High School South