Shaquita Oden
Chicago
Summary
Dedicated and reliable Customer Service Representative with over five years of experience in high-volume customer-facing environments. Skilled in de-escalating complex situations, handling sensitive information, and maintaining professionalism under pressure. Strong multitasker with proven ability to meet performance goals, deliver first-call resolutions, and contribute to team success, Package Handler, sorter, Delivery Driver, Efficiently meeting drop off time, while transporting packages safely.
Overview
11
11
years of professional experience
Work History
Engagement Rep
Advocate Aurora Health
01.2024 - Current
- Engage customers through calls, email, and in-person communication to build relationships and promote services.
- Resolved inquiries, provided information, and encouraged participation in programs
- Maintained accurate records and supported engagement goals.
Customer Service Rep
William Everett
01.2022 - 01.2024
- Handled 20-60 inbound calls daily with focus on first call resolution.
- Guide customers through ticketing and boot removal procedures.
- Resolved complex issues with patience and professionalism.
Data Entry Clerk
Kelly Staffing Agency
01.2018 - 01.2022
- Entered, updated, and maintained accurate information databases and systems
- Organized digital and paper files for easy retrieval and record-keeping.
- Supported administrative tasks such as printing, scanning and filing.
Pacakage Handler
UPS
09.2017 - 01.2018
- Operated machinery for efficient package sorting and distribution
- Trained new employees on safety protocols and operational procedures
- Monitored inventory levels to ensure timely restocking of supplies
- Collaborated with team members to streamline workflow processes
- Conducted quality checks to maintain standards in packaging accuracy
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Customer Service Rep
Comcast
01.2015 - 01.2018
- Informed customers about billing procedures, processed payments and provided payment setup assistance.
- Reviewed account and service histories to identify trends and issue.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Educate customer on special pricing opportunities and company offerings.
Education
HS Diploma - undefined
Manley High School
Chicago01.2014
Skills
- EPIC EHR
- Data Evaluation
- Process Billing
- Shipping/Receiver Clerk
- Delivery Driver
Timeline
Engagement Rep
Advocate Aurora Health
01.2024 - Current
Customer Service Rep
William Everett
01.2022 - 01.2024
Data Entry Clerk
Kelly Staffing Agency
01.2018 - 01.2022
Pacakage Handler
UPS
09.2017 - 01.2018
Customer Service Rep
Comcast
01.2015 - 01.2018
HS Diploma - undefined
Manley High School