Shaquille Powell
Chicago
Summary
Professional with strong background in providing positive customer service experience, equipped to ensure safe and timely transportation for clients. Known for excellent communication, reliability, and adaptability to changing needs. Skilled in vehicle operation, navigation, and providing compassionate care, with consistent focus on teamwork and achieving optimal results.
Overview
7
7
years of professional experience
Work History
Patient Transport Liaison
Unknown
07.2024 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Created a positive customer experience by fostering strong communication with realistic transportation expectations and timelines.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Package Handler
UPS
08.2023 - Current
- Demonstrate ability to efficiently lift and transport heavy packages up to50 lbs in a fast-paced warehouse environment
- Proficient in accurately sorting, scanning, and loading packages onto conveyors for timely shipment
- Adhere to safety protocols and procedures to prevent accidents and ensure a secure working environment
- Collaborate with team members to meet productivity goals and maintain a high level of customer satisfaction
- Use equipment such as pallet jacks and forklifts to move heavy packages throughout the warehouse
Front Desk Agent
The Renaissance Downtown Chicago
05.2018 - 01.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Collected room deposits, fees, and payments
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Collaborated with team members to handle guest requirements from check-in through check-out
- Resolved service-related problems and documented actions in system
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Pharmacy Technician
CVS Pharmacy
09.2020 - 08.2021
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Collected co-payments or full payments from customers
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Retail Support Associate
Macy’s
11.2017 - 09.2020
- Managed marketing signs for sales, new reductions, and super buys, and advertised new merchandise via social media with Macy’s Style Crew
- Cross trained to sell store merchandise for increased store revenue, and sought opportunities to expand knowledge on retail stock and inventory
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Developed strong rapport with customers and created positive impression of business
- Used in-store system to locate inventory and place special orders for customers
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Education
Bachelor of Health Science -
University of Missouri
05.2016
Skills
- Customer Service Standards
- Problem-Solving Skills
- Pharmaceutical Sales and Services
- Front Desk Operations
- Professional Telephone Manner
- Personable Demeanor
- Retail Knowledge
- Management of Financial Resources
- Loyalty Programs
- Attention to Detail
- Teamwork
- Inventory Management
- Customer Satisfaction
- Strong Interpersonal Skills
Timeline
Patient Transport Liaison
Unknown
07.2024 - Current
Package Handler
UPS
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
09.2020 - 08.2021
Front Desk Agent
The Renaissance Downtown Chicago
05.2018 - 01.2023
Retail Support Associate
Macy’s
11.2017 - 09.2020
Bachelor of Health Science -
University of Missouri
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