Summary
Overview
Work History
Education
Skills
Timeline
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Shaquille Mcdaniel

Chicago

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Hair Salon Assistant

Aj Style Beauty & Salon
05.2021 - 05.2022
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.

Customer Service Representative

Austin People Action Center
02.2017 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Thornridge High School
Dolton, IL
06-2012

Skills

  • Excellent customer service
  • Cleanliness and sanitation
  • Hair styling techniques
  • Appointment scheduling
  • Shampooing and conditioning
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Professional telephone demeanor
  • Microsoft outlook
  • Order processing
  • Documentation

Timeline

Hair Salon Assistant

Aj Style Beauty & Salon
05.2021 - 05.2022

Customer Service Representative

Austin People Action Center
02.2017 - 06.2021

High School Diploma -

Thornridge High School

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Shaquille Mcdaniel