SHAQUILA WEST
Bourbonnais
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
PNC Bank
Bourbonnais, IL
04.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash drawer integrity through meticulous handling and reconciliation of funds.
- Assisted in training new tellers on operational procedures and customer interaction best practices.
Event Administrative Assistant
iROAR Global
01.2018 - 09.2024
- Ensured cooperation and respect while arranging details for ministry leaders.
- Coordinated event process
- Executed various tasks in timely manner
Rural Carrier
USPS
01.2023 - 08.2024
- Delivered timely mail and packages to designated rural routes, ensuring customer satisfaction.
- Managed daily route planning and navigation for efficient delivery operations.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations.
Team Lead
Nations Benefits
Plantation, FL
01.2020 - 12.2022
- Led team members in execution of daily tasks
- Monitored team performance to report metrics
- Delegate a variety of tasks and set deadlines
- Collaborated with upper management to align departmental goals with organizational objectives for increased synergy.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Customer Service Representative
AnswerNet
01.2018 - 12.2020
- Provided solutions to customer inquiries
- Managed multiple communication channels, including phone, email, and chat support.
- Educated clients navigating company website
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained new employees on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Kankakee Community College
Kankakee, IL12.2023
Skills
- Communication
- Project Planning
- Time Management
- Teamwork
- Experience and problem-solving skills
- Superior customer service and people skills
- Document Review
- Bringing three years of servant-leader
- Customer satisfaction
- Critical Thinking
- Customer relationship management
- Professionalism and courtesy
Timeline
Bank Teller
PNC Bank
04.2025 - Current
Rural Carrier
USPS
01.2023 - 08.2024
Team Lead
Nations Benefits
01.2020 - 12.2022
Event Administrative Assistant
iROAR Global
01.2018 - 09.2024
Customer Service Representative
AnswerNet
01.2018 - 12.2020
High School Diploma -
Kankakee Community College