Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shanylia Mables

Chicago

Summary

Experienced in a fast-paced healthcare environment, I have honed my skills in ensuring the safe and efficient transport of patients while maintaining a compassionate demeanor. Throughout my career, I have consistently demonstrated my ability to handle high-pressure situations and effectively coordinate with medical staff. Seeking to transition these transferable skills to a new field where reliability and patient care are highly valued.

Healthcare professional with comprehensive training in phlebotomy and patient interaction. Proven ability to perform venipunctures and manage specimen collections accurately. Known for effective teamwork and adaptability in fast-paced environments. Possesses excellent communication skills and compassionate approach to patient care.

Overview

6
6
years of professional experience

Work History

Patient Transporter

UChicago Medicine
07.2023 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.

Phlebotomy Student

Stellar Career College
05.2025 - 07.2025
  • Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
  • Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
  • Participated in quality assurance initiatives to identify areas for improvement, implementing changes as needed to enhance overall patient care.

Patient Service Representative

Access Health Clinic
12.2022 - 06.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Volunteer Trainee

At Your Service LLC
01.2022 - 12.2022
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Teacher Assistant

Little Hand Learning Academy
01.2021 - 12.2021
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment

Teacher Assistant

Trinity Child Care Center
01.2020 - 12.2020
  • Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.

Education

College/ University - Criminal Justice

Southern Illinois University Carbondale
05.2025

High School - Broadcast Tech, Sports Management

Hyde Park Academy
06.2021

No Degree - Phlebotomist

Stellar Career College
Chicago, IL
07-2025

Skills

  • Excellent Communication
  • Good verbal and written communication
  • Personable
  • Enthusiastic
  • Multi-task
  • Team-oriented
  • Skilled in basic office duties
  • Patient communication
  • Patient safety
  • Patient confidentiality
  • Bedside manner
  • Professionalism and ethics
  • Strong organization
  • Appointment scheduling
  • Customer service
  • Order of draw
  • Venipuncture technique
  • HIPAA compliance
  • Blood culture collection
  • Capillary puncture
  • Patient identification
  • Patient care
  • Venipuncture expertise

Languages

English
Full Professional

Timeline

Phlebotomy Student

Stellar Career College
05.2025 - 07.2025

Patient Transporter

UChicago Medicine
07.2023 - Current

Patient Service Representative

Access Health Clinic
12.2022 - 06.2023

Volunteer Trainee

At Your Service LLC
01.2022 - 12.2022

Teacher Assistant

Little Hand Learning Academy
01.2021 - 12.2021

Teacher Assistant

Trinity Child Care Center
01.2020 - 12.2020

High School - Broadcast Tech, Sports Management

Hyde Park Academy

College/ University - Criminal Justice

Southern Illinois University Carbondale

No Degree - Phlebotomist

Stellar Career College
Shanylia Mables