Shantrina Hill
DeKalb
Summary
Dynamic healthcare professional with extensive experience at Kindred Hospital, excelling in HIPAA compliance and documentation. Proven ability to enhance patient care through effective communication and teamwork, contributing to reduced readmission rates. Skilled in preparing charts and managing multi-line phone systems, while fostering a culture of continuous learning among staff.
Overview
2026
2026
years of professional experience
Work History
Unit Clerk
Kindred Hospital
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Obtained and organized medical records for office visits and scheduled labs.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Charted vital signs and added telemetry strips to charts.
Telemetry Technician
Kindred Hospital
- Enhanced patient care through precise monitoring and interpretation of EKG data.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Promoted a culture of continuous learning through participation in relevant workshops, seminars, and professional development opportunities related to cardiac care.
- Contributed to a reduction in patient readmission rates by providing timely and accurate telemetry reports to physicians and nurses for prompt intervention.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
- Worked closely with the quality assurance team to improve telemetry-related processes and procedures, resulting in more efficient patient care.
PCT
Kishwaukee Hospital
03.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
CNA
Kindred Hospital
01.2009 - 03.2017
- Supported patients in completing daily tasks, enhancing self-reliance and respect.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Certified Nursing Assistant - Nursing Education
Illinois Health Care Solutions
Sycamore, IL01.2002
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical terminology
- Patient scheduling
- Records scanning
- Transcribing orders
- Retrieving medical records
- Arranging transportation
- Scheduling labs
- Medical forms
- Faxing orders
- Arranging discharges
- Vitals documentation
- Time management
- Data entry
Timeline
PCT
Kishwaukee Hospital
03.2017 - Current
CNA
Kindred Hospital
01.2009 - 03.2017
Unit Clerk
Kindred Hospital
Telemetry Technician
Kindred Hospital
Certified Nursing Assistant - Nursing Education
Illinois Health Care Solutions
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