Shantell Webb
Chicago
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MEDICCAL ASSISTANT
ACCESS COMMUNITY HEALTH
09.2024 - Current
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Substitute Teacher
Rose Educators
03.2023 - 09.2023
- As a substitute teacher, I either assist a teacher in the classroom with children grades K-8th or I actually teach the class on my own for the day
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized lesson plans and activities for students
- Monitored student progress with regular assessments to promote academic growth.
- Provided instruction and guidance to students in the absence of a regular teacher
- Established relationships with students to encourage a supportive educational experience.
- Implemented classroom management techniques, creating a respectful learning atmosphere.
Medical Scheduler
Chicago Lighthouse
02.2021 - 06.2022
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly
- Coordinated and scheduled complex procedures such as tests, physicals and follow-up visits
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed
Transportation Specialist
Herz Car Rental
12.2018 - 09.2019
- Assessed customer needs and provided customized solutions for freight transport requirements
- Monitored driver performance to ensure compliance with safety regulations and company policies
- Maintained records of customers documents and ensure they're information stayed up to date
- Answered phones registering new customers, providing detailed information about our company and whats needed to qualify
- Communicated regularly with customers regarding changes in routes or estimated delivery times
Health Insurance Representative
Maximus Call Center
11.2016 - 12.2017
- Assisted customers with inquiries about health insurance policies and coverage options
- Provided guidance to customers regarding eligibility criteria for various health plans
- Processed customer applications in order to facilitate enrollment into appropriate health plans
- Maintained accurate records of customer interactions, including policy details and payment history
Education
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL12.2016
High School Diploma -
Simeon Career Academy
Chicago, IL06.2012
Skills
- Adaptable
- HIPAA compliance
- Team Player
- Medical terminology knowledge
- Patient-Focused Care
- Maintaining Confidentiality
- Customer Service Excellence
- Inbound and Outbound Calling
- Direct patient care
- Clinical documentation
- Typing Proficiency
- Multi-Tasking
- Vital sign monitoring
- Healthcare software proficiency
- Electronic health records
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
MEDICCAL ASSISTANT
ACCESS COMMUNITY HEALTH
09.2024 - Current
Substitute Teacher
Rose Educators
03.2023 - 09.2023
Medical Scheduler
Chicago Lighthouse
02.2021 - 06.2022
Transportation Specialist
Herz Car Rental
12.2018 - 09.2019
Health Insurance Representative
Maximus Call Center
11.2016 - 12.2017
High School Diploma -
Simeon Career Academy
Bachelor of Arts - Psychology
Chicago State University
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