Shantell Lockhart
Gibson City
Summary
Excellent customer service professional with a proven track record at Dewey Bank, excelling in complaint resolution and account management. Recognized for optimizing customer interactions and enhancing satisfaction through effective communication and cultural awareness. Skilled in maintaining information security while ensuring accurate transaction processing, contributing to a seamless banking experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dewey Bank
08.2024 - 12.2025
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Paraprofessional/Custodian
Gibson City Melvin Sibley Schools
08.2018 - 08.2024
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enforced rules and instructions to maintain discipline.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
School Bus Driver
Illinois Central School Bus
07.2015 - 08.2019
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Enforced student behavior policies and responded to student emergencies.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Education
No Degree - Early Childhood Education
Parkland College
Champaign, ILNo Degree - Elementary Education
Grand Canyon University
Phoenix, AZSkills
- Account management
- Complaint resolution
- Multi-task management
- Task prioritization
- Key holder experience
- Information security
- Customer relations/communication
Timeline
Customer Service Representative
Dewey Bank
08.2024 - 12.2025
Paraprofessional/Custodian
Gibson City Melvin Sibley Schools
08.2018 - 08.2024
School Bus Driver
Illinois Central School Bus
07.2015 - 08.2019
No Degree - Early Childhood Education
Parkland College
No Degree - Elementary Education
Grand Canyon University