SHANTE DEYOUNG
Chicago,IL
Summary
Certified Medical Assistant with 20+ years of progressive experience in OB/GYN and multispecialty ambulatory care settings. Skilled in supporting high-acuity outpatient practices through procedural assistance, perioperative education, phlebotomy, EKGs, vaccinations, and point-of-care testing. Recognized for strong clinical leadership, patient advocacy, and improve clinic workflow while maintaining exceptional patient satisfaction and quality standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Rush University Medical Center
Chicago, IL
09.2024 - Current
- Deliver high-quality care in a fast-paced multispecialty ambulatory and surgical outpatient environment, including OB/GYN services.
- Assist with gynecological and in-office surgical procedures while maintaining sterile technique.
- Provide pre- and post-operative patient education.
- Support providers and mentor peers to maintain efficient clinic operations.
- Contribute to improved patient satisfaction scores.
- Perform vitals, EKGs, phlebotomy, injections, and point-of-care testing.
High-Risk Programs Care Coordinator / CMA
Village Medical
Chicago, IL
03.2023 - 06.2024
- Coordinated care for high-risk, complex, and multispecialty patients.
- Acted as central point of contact between patients and providers.
- Managed referrals, imaging, DME, and prior authorizations.
- Performed clinical triage and supported patient education.
- Improved patient satisfaction and care outcomes.
CMA / COVID Specialist / Vaccinator
Flow Health
Chicago, IL
03.2022 - 09.2022
- Administered vaccines and conducted PCR/antigen testing.
- Maintained high efficiency and patient satisfaction.
- Ensured compliance with infection control protocols.
- Trained new staff on operational procedures and best practices for patient interaction.
Certified Medical Assistant
Rush University Medical Center
Chicago, IL
08.2020 - 02.2021
- Supported multispecialty outpatient clinics including gynecology and surgical services.
- Assisted with procedures and specimen collection.
Certified Medical Assistant
Weiss Memorial Hospital
Chicago, IL
06.2010 - 08.2020
- Provided support in a high-volume multispecialty clinic.
- Assisted with OB/GYN procedures and patient care.
- Administered injections and supported oncology treatments.
- Maintained workflow, documentation, and compliance standards.
- Assisted healthcare providers with examinations and procedures, enhancing workflow effectiveness.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
12-2026
Skills
- OB/GYN & Women’s Health Clinical Support
- Multispecialty Ambulatory Care
- Surgical & Procedural Assistance
- Pre/Post-Operative Care
- Patient Experience Excellence
- Clinical Leadership
- High-Risk Care Coordination
- Phlebotomy & EKG
- EMR Documentation
- Insurance & Authorizations
- Patient Education
- HIPAA & OSHA Compliance
Certification
- Certified Nursing Assistant (CNA) – Nirvana Institute, Chicago, IL (2021)
- Phlebotomy Certification – National Phlebotomy Association (2007)
- Certified Medical Assistant (CMA) – American Medical Technologists (2006)
Timeline
Certified Medical Assistant
Rush University Medical Center
09.2024 - Current
High-Risk Programs Care Coordinator / CMA
Village Medical
03.2023 - 06.2024
CMA / COVID Specialist / Vaccinator
Flow Health
03.2022 - 09.2022
Certified Medical Assistant
Rush University Medical Center
08.2020 - 02.2021
Certified Medical Assistant
Weiss Memorial Hospital
06.2010 - 08.2020
Bachelor of Science - Healthcare Administration
Western Governors University