SHANTE DEYOUNG
Chicago Heights
Summary
Multi-certified healthcare professional, (CMA, CNA and Phlebotomist) with extensive outpatient ambulatory and surgery clinic experience. Strong interpersonal communication skills with patients and staff alike. Highly organized, proactive and punctual with team-oriented mentality.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Rush University Medical Center
09.2024 - Current
- Delivered comprehensive patient care to ensure accurate vital signs monitoring and effective medication administration.
- Assisted with patient intake processes, ensuring accurate documentation and data entry.
- Coordinated appointment scheduling and follow-up communications for optimal patient flow.
- Performed laboratory tests, processing samples and interpreting results for physician review.
- Educated patients on treatment plans and wellness strategies to promote health literacy.
High Risk Programs Care Coordinator/CMA
Village Medical
03.2023 - 06.2024
- Serve as point of contact and resource for patients, caregivers, care team members and community partners.
- Use the EMR proficiently; transmit information electronically.
- Assist with staff inboxes for a team of providers with timely response to urgent cases and patient care requests.
- Answer phone lines, triages medical concerns and route to physicians, PA's and APPs as needed. Schedule appointments and process payments.
- Coordinate patient access to appropriate specialty providers by verifying insurance, processing home health and specialist referrals, DME orders and mobile lab/imaging.
- Perform vitals, phlebotomy, administer injections, and perform EKG's and capillary tests.
- Performed all POC tests including, HCG, COVID, Strep, Influenza and Urinalysis.
- Assist providers with minor in office procedures.
CMA/ COVID Specialist/ Vaccinator
Flow Health
03.2022 - 09.2022
- Assist patients with digital questionnaire forms prior to testing.
- Work with others in a team customer service-orientated environment.
- Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience.
- Perform antigen and PCR COVID testing for production companies FOX, Disney etc...
Certified Medical Assistant
Covelo Group Staffing
06.2021 - 12.2021
- Travel to several sites for clinic coverage to perform the following.
- Daily tasks included performing vitals, phlebotomy and rooming.
- Administered injections, triage calls and medication refills.
- Appointment scheduling, patient education and care coordination.
- Document in EMR, faxing and filing.
Certified Medical Assistant
Rush University Medical Center
08.2020 - 02.2021
- Telephone triage, stock supplies, sanitize exam rooms, medication refills, authorizations and scheduling.
- Performed preliminary vitals, EKG's, phlebotomy, HCG, COVID 19 tests, injections and EMR documentation.
- Assist with all in office procedures, specimen processing and patient education.
Certified Medical Assistant
Weiss Memorial Hospital
06.2010 - 08.2020
- Multi-specialist clinic including Internal Medicine, Endocrinology, Gynecology, Neurology, Plastic and Reconstructive Surgery, Orthopedics, Hematology/ Oncology and Urology.
- Tasks include performing vitals, phlebotomy, EKG's, TB skin placement, capillary testing, various in office procedures and process specimens.
- Administered injections including preventive medicine, hormone replacement and therapeutic injections for cancer patients.
Certified Medical Assistant
Northwestern Memorial Hospital
04.2007 - 05.2010
- Performed daily phlebotomy and supplied lab results Aided with operating room precertification, patient follow up instructions, appointment scheduling and patient education.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Scheduled, set up, and assist with outpatient procedures, including ultrasonic prostate and bladder biopsies, cystoscopies, vasectomies, urethral dilations, process specimens, suture removals, catheterizations, incision and drainage and wound care.
Education
Medical Assistant Diploma -
Olympia Vocational College
Chicago, IL01.2006
CNA Diploma/Certification - undefined
Nirvana Institute
Chicago, IL01.2021
MA Certification - undefined
American Medical Technologists
Matteson, IL01.2007
CPT Certification - undefined
National Phlebotomy Association
Landover, MD01.2007
Skills
- HIPAA and OSHA compliance
- Understands medical procedures
- Medical terminology knowledge
- Conflict resolution abilities
- Pre and post op education
- In Home, SNF, LTC Care facilitation
- Insurance verification
- Authorizations (medications, surgeries, and imaging
Timeline
Certified Medical Assistant
Rush University Medical Center
09.2024 - Current
High Risk Programs Care Coordinator/CMA
Village Medical
03.2023 - 06.2024
CMA/ COVID Specialist/ Vaccinator
Flow Health
03.2022 - 09.2022
Certified Medical Assistant
Covelo Group Staffing
06.2021 - 12.2021
Certified Medical Assistant
Rush University Medical Center
08.2020 - 02.2021
Certified Medical Assistant
Weiss Memorial Hospital
06.2010 - 08.2020
Certified Medical Assistant
Northwestern Memorial Hospital
04.2007 - 05.2010
CNA Diploma/Certification - undefined
Nirvana Institute
MA Certification - undefined
American Medical Technologists
CPT Certification - undefined
National Phlebotomy Association
Medical Assistant Diploma -
Olympia Vocational College