Shante DeYoung
Chicago Heights
Summary
Multi-certified healthcare professional, (CMA, CNA and Phlebotomist) with extensive outpatient ambulatory and surgery clinic experience. Strong interpersonal communication skills with patients and staff alike. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Certified Registered Medical Assistant
Rush Medical University Hospital
09.2024 - Current
- Administered patient care and assisted with examinations and procedures to enhance patient experience.
- Educated patients on medication management and follow-up care instructions, improving compliance rates.
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
High Risk Programs Care Coordinator/CMA
Village Medical (Company Sold)
03.2023 - 04.2024
- Serve as point of contact and resource for patients, caregivers, care team members and community partners.
- Use the EMR proficiently; transmit information electronically
- Assist with staff inboxes for a team of providers with timely response to urgent cases and patient care requests.
- Answer phone lines, triages medical concerns and route to physicians, PA’s and APPs as needed. Schedule appointments and process payments
- Coordinate patient access to appropriate specialty providers by verifying insurance, processing home health and specialist referrals, DME orders and mobile lab/imaging.
- Perform vitals, phlebotomy, administer injections, and perform EKG’s and capillary tests
- Performed all POC tests including, HCG, COVID, Strep, Influenza and Urinalysis
- Assist providers with minor in office procedures.
CMA/ COVID Specialist/ Vaccinator
Flow Health
03.2022 - 09.2022
- Assist patients with digital questionnaire forms prior to testing
- Work with others in a team customer service-orientated environment
- Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience
- Perform antigen and PCR COVID testing for production companies FOX, Disney etc...
Certified Medical Assistant
Covelo Group Staffing
06.2021 - 12.2021
- Travel to several sites for clinic coverage to perform the following
- Daily tasks included performing vitals, phlebotomy and rooming
- Administered injections, triage calls and medication refills
- Appointment scheduling, patient education and care coordination
- Document in EMR, faxing and filing
Certified Medical Assistant
Rush University Medical
08.2020 - 02.2021
- Telephone triage, stock supplies, sanitize exam rooms, medication refills, authorizations and scheduling
- Performed preliminary vitals, EKG’s, phlebotomy, HCG, COVID 19 tests, injections and EMR documentation
- Assist with all in office procedures, specimen processing and patient education
Education
CNA Diploma/Certification -
Nirvana Institute
Chicago, IL01.2021
MA Certification -
American Medical Technologists
Matteson, IL03-2006
CPT Certification - undefined
National Phlebotomy Association
Landover, MD01.2007
Medical Assistant Diploma - undefined
Olympia Vocational College
Chicago, IL01.2006
Skills
- Expertise in clinical and procedural practices
- Professionalism and ethics
- Skilled in medical terminology
- Collaborative teamwork
- Verbal and written communication
- Analytical thinking
- Change initiative implementation
- HIPAA and OSHA compliance
- Understands medical procedures
- Medical terminology knowledge
- Conflict resolution abilities
- Patient education for surgical procedures
- In Home, SNF, LTC Care facilitation
- Authorizations (medications, surgeries and imaging)
Timeline
Certified Registered Medical Assistant
Rush Medical University Hospital
09.2024 - Current
High Risk Programs Care Coordinator/CMA
Village Medical (Company Sold)
03.2023 - 04.2024
CMA/ COVID Specialist/ Vaccinator
Flow Health
03.2022 - 09.2022
Certified Medical Assistant
Covelo Group Staffing
06.2021 - 12.2021
Certified Medical Assistant
Rush University Medical
08.2020 - 02.2021
CPT Certification - undefined
National Phlebotomy Association
Medical Assistant Diploma - undefined
Olympia Vocational College
CNA Diploma/Certification -
Nirvana Institute
MA Certification -
American Medical Technologists