Shanta Hardaway
Bolingbrook
Summary
Experienced professional in healthcare and financial services with a decade of customer service excellence. Skilled in patient access, medical billing, insurance verification, and mortgage operations, with a strong command of EPIC EMR. Demonstrated ability to manage high-volume workflows and maintain regulatory compliance while providing exceptional service. Team-oriented individual with effective communication and multitasking skills, dedicated to enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Advocate Health
09.2025 - Current
- Register patients and validate demographic, insurance, and billing data within EPIC to support clean claims and compliance.
- Coordinate in-person and telephone scheduling while balancing clinic flow and patient access needs.
- Manage multi-line call volumes, triaging inquiries and routing messages per clinical protocols.
- Review insurance documentation, identify payer types, and verify eligibility to support downstream billing accuracy.
Mortgage Processing Specialist
JPMorgan Chase
01.2022 - 07.2025
- Managed full-cycle mortgage documentation, ensuring compliance with federal regulations and underwriting standards.
- Reviewed documents for accuracy, completeness, and adherence to established regulations.
- Coordinated with insurance and title agents to resolve discrepancies and maintain audit-ready files.
- Worked across departments to guarantee completion of all necessary documentation correctly.
MSK Billing Representative
Duly Health and Care
01.2020 - 01.2022
- Supported comprehensive billing operations encompassing claims follow-up, denials, appeals, and prior authorizations.
- Ensured adherence to Medicare, Medicaid, and commercial payer regulations while upholding HIPAA standards.
- Managed submissions of claims to insurance providers, including diligent follow-up on denials.
- Reviewed billing statements for accuracy and compliance with applicable regulations.
Customer Service Specialist II
Elmhurst Hospital
01.2016 - 01.2020
- Ensured timely routing and documentation of high-volume patient and provider communications using EPIC.
- Facilitated hospital-wide communication workflows for emergency and after-hours coordination.
Education
Business Administration Coursework -
Moraine Valley Community College
Diploma -
Bolingbrook High School
Skills
- Patient registration and access
- EPIC EMR proficiency
- Insurance verification and prior authorizations
- Medicare and Medicaid knowledge
- Medical billing and denials resolution
- HIPAA compliance
- Scheduling and call management
- Documentation accuracy
- Attention to detail
- Effective communication
- Regulatory compliance expertise
- Appraisal and title review
- Loan processing and quality assurance
Timeline
Patient Service Representative
Advocate Health
09.2025 - Current
Mortgage Processing Specialist
JPMorgan Chase
01.2022 - 07.2025
MSK Billing Representative
Duly Health and Care
01.2020 - 01.2022
Customer Service Specialist II
Elmhurst Hospital
01.2016 - 01.2020
Business Administration Coursework -
Moraine Valley Community College
Diploma -
Bolingbrook High School