Shannon Wofford
North Riverside
Summary
Professional with strong background in property management and focus on delivering results. Skilled in coordinating maintenance, managing tenant relations, and ensuring compliance with property regulations. Adept at fostering team collaboration and adapting to changing needs. Reliable and results-driven, with excellent communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Property Management Coordinator
Fellowship Housing Corporation
08.2023 - Current
- Assist in monitoring legal compliance across all areas of property management operations, mitigating potential risks or liabilities effectively.
- Maximize rental income potential by evaluating market trends and adjusting pricing strategies accordingly.
- Develop comprehensive preventive maintenance programs to reduce repair costs and extend the life of property assets.
- Collaborate with property owners to develop long-term plans for property improvements and renovations.
- Coordinate move-in/move-out processes to ensure a smooth transition for both new and departing tenants.
- Implement streamlined communication systems between tenants, staff, and vendors for efficient problem resolution.
- Maintain accurate financial records with diligent tracking of rent payments, expenses, and budgets.
- Organize regular property inspections to identify potential safety hazards or maintenance needs before they escalated into costly issues.
- Provide exceptional customer service by responding promptly to tenant inquiries or concerns, maintaining positive relationships throughout the community.
- Contribute to the development of company policies and standard operating procedures, resulting in improved overall performance and tenant satisfaction.
- Ensure timely completion of routine maintenance tasks, preserving the overall condition and appearance of properties.
- Enhance tenant satisfaction by promptly addressing maintenance issues and coordinating repairs.
- Streamline property management processes for increased efficiency and cost-effectiveness.
- Manage vendor relationships for cost-effective services while maintaining high-quality work standards.
- Negotiate favorable contract terms with service providers, resulting in reduced operational costs for managed properties.
- Oversee capital improvement projects from inception to completion, optimizing property value over time.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinate with janitorial and engineering staff on maintenance and upkeep.
- Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitor tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conduct regular inspections of both interior and exterior of properties for damage.
- Communicate effectively with owners, residents, and on-site associates.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Deliver emergency 24-hour on-call service for tenants on building issues.
- Develop annual operating budgets and forecasts.
Commercial and Residential Property Manager
Retail Properties of America
01.2020 - 08.2023
- Managed over 650,000 sq ft of commercial retail property and 18 newly renovated apartments
- Maintained strong tenant relations and provided excellent customer service
- Created and ensured work orders and repairs were completed by designated staff
- Managed work quality of all third-party contractors and vendors
- Created and maintained operating budgets, expense reconciliation and bids
- Responsible for accounts receivables and collections
- Worked with operations team in overseeing tenant improvement and capital improvement projects
- Negotiated and awarded service contracts
- Supervised daily activities of day porters and security staff at each property
- Performed weekly property inspections to confirm curb appeal and quality control
- Interacted with leasing and tenant coordination to ensure objectives were met
Community Manager
Windbrooke Crossing Apartments
01.2017 - 01.2020
- Managed 236-unit apartment community along with onsite staff and external vendors
- Provided leadership, mentorship and guidance to property staff
- Responsible for overall operation and day-to-day implementation of policy and procedures
- Developed resident retention strategies
- Approved all prospective resident applications, discounts and renewals
- Signed all leases
- Shopped competitors and posted availability
- Prepared, analyzed and evaluated variance and occupancy reports
- Prepared and monitored operating budget, ensured expense control and maintained effective rent collections
- Maintained budgeted occupancy levels and rental rates
- Prepared and submitted property invoices and payroll, including commissions
- Reported general liability, workers compensation and property loss claims
- Inspected buildings and grounds to ensure safety and cleanliness
- Responsible for creating and implementing monthly resident events according to budget
Commercial Property Manager
Newport Capital Partners
02.2013 - 01.2017
- Managed over 900,000 sq ft of commercial property
- Acted as primary interface with tenants for all operational and informational calls
- Provided superior customer service to tenants
- Coordinated and supervised contractors to address a variety of building issues
- Prepared and responded to all tenant communication
- Oversaw bidding process for service contracts including snow removal, landscaping and roof replacement
- Maintained and tracked tenant and vendor contracts, insurance and other documentation
- Maintained all operations files
- Spoke and met regularly with tenants to ensure expectations were met and issues were addressed in a timely manner
- Reviewed and obtained a strong knowledge of the individual leases and lease provisions in place at the property to ensure that the services offered were appropriate and correctly invoiced
- Prepared and reviewed incident reports and maintained communication with Asset Managers regarding risk management issues
- Coordinated after-hours emergency building services
- Entered invoices in accounting system
- Conducted and documented property inspections
Property Manager/Associate
Hunt Realty/Hunt Construction/ Ascendance Partners
11.2011 - 02.2013
- Answered multi-line phone system
- Posted apartment ads
- Leased apartments and conducted in-home tenant interviews
- Collected monthly rent from residential and commercial buildings
- Processed work orders
- Prepared leases
- Supervised maintenance staff and vendors
- Resolved tenant issues
- Responsible for scheduling all CPS work for Hunt Construction
- Scheduled vendors and submitted all invoices
Property Manager/Leasing Agent
East Lake Management
01.2011 - 01.2012
- Answered multi-line phone system
- Posted apartment ads
- Responded to all inquiries from current and prospective residents
- Leased market rate and tax credit housing
- Processed and approved applications
- Conducted lease signings
- Work orders
- Coordinated move-ins/outs
- Managed maintenance staff
- Coordinated vendors
- Prepared all invoices, daily, weekly and monthly reports
- Prepared lease renewals
- Ordered office and maintenance supplies/appliances
- Received and processed monthly rent payments
- Input charges and new residents in Yardi
Property Manager/Leasing Agent
East Lake Management
01.2011 - 01.2012
- Answered multi-line phone system
- Posted apartment ads
- Responded to all inquiries from current and prospective residents
- Leased market rate and tax credit housing
- Processed and approved applications
- Conducted lease signings
- Work orders
- Coordinated move-ins/outs
- Managed maintenance staff
- Coordinated vendors
- Prepared all invoices, daily, weekly and monthly reports
- Prepared lease renewals
- Ordered office and maintenance supplies/appliances
- Received and processed monthly rent payments
- Input charges and new residents in Yardi
Assistant Property Manager
Jupiter Communities
04.2009 - 02.2011
- Answered multi-line phone system
- Responded to all inquiries from current and prospective residents
- Received and processed monthly rent payments
- Processed all rental applications
- Input daily traffic into MRI
- Coordinated move-ins
- Accounts payable/receivable
- Made bank deposits
- Prepared expense reports
- Created and maintained resident files
- Input and closed work orders in MRI
- Posted listings in MLS
- Showed and leased apartments
- Assisted in corporate outreach by giving presentations to select companies
Assistant Property Manager
Jupiter Communities
04.2009 - 02.2011
- Answered multi-line phone system
- Responded to all inquiries from current and prospective residents
- Received and processed monthly rent payments
- Processed all rental applications
- Input daily traffic into MRI
- Coordinated move-ins
- Accounts payable/receivable
- Made bank deposits
- Prepared expense reports
- Created and maintained resident files
- Input and closed work orders in MRI
- Posted listings in MLS
- Showed and leased apartments
- Assisted in corporate outreach by giving presentations to select companies
Education
National Louis University
Chicago, IL05.2010
Illinois Leasing License - undefined
Skills
- Microsoft office
- Yardi software
- Tenant relations
- Property inspections
- Rent collection
- Property management
- Portfolio management
- Exceptional oral and written communication skills
- Customer service-focused
- Multi-family property management
- Staff management
- Commercial property
- Teamwork and collaboration
Timeline
Property Management Coordinator
Fellowship Housing Corporation
08.2023 - Current
Commercial and Residential Property Manager
Retail Properties of America
01.2020 - 08.2023
Community Manager
Windbrooke Crossing Apartments
01.2017 - 01.2020
Commercial Property Manager
Newport Capital Partners
02.2013 - 01.2017
Property Manager/Associate
Hunt Realty/Hunt Construction/ Ascendance Partners
11.2011 - 02.2013
Property Manager/Leasing Agent
East Lake Management
01.2011 - 01.2012
Property Manager/Leasing Agent
East Lake Management
01.2011 - 01.2012
Assistant Property Manager
Jupiter Communities
04.2009 - 02.2011
Assistant Property Manager
Jupiter Communities
04.2009 - 02.2011
Illinois Leasing License - undefined
National Louis University
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