Shannon Wilcher
Chicago
Summary
Motivated and independent student with experience in occupational therapy observation, sales, and customer services. Strong communication, problem-solving, and teamwork skills. Seeking opportunities to apply my skills toward professional growth and career development.
Overview
6
6
years of professional experience
Work History
Florist
Kroger
09.2024 - Current
- Managed daily opening and closing of florist department to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Crew Member
Chicago Public Schools
07.2023 - Current
- Assist parents with pre-k student registration.
- Provide support for school administrative tasks.
Sales Associate
Walmart
12.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided customer service and resolved issues.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office Clerk Assistant
Sable Law Group
06.2019 - 08.2019
- Built and managed client profiles and databases.
- Excellent communication skills, both verbal and written.
- prepared documents for real estate closings and civil cases.
- Handled customer complaints and case updates.
- Assisted with accounts payable and documentation requests.
Education
Bachelor of Science - Health Sciences
Tuskegee University
Tuskegee, AL05-2025
Skills
- Customer Service-oriented
- Client engagement and assistance
- Client consultations
- Document management
- Verbal and written communication
- Strong problem solver
- Professional and mature
- Office management
Timeline
Florist
Kroger
09.2024 - Current
Crew Member
Chicago Public Schools
07.2023 - Current
Sales Associate
Walmart
12.2021 - 03.2023
Office Clerk Assistant
Sable Law Group
06.2019 - 08.2019
Bachelor of Science - Health Sciences
Tuskegee University
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