Shannon McDaniel
Springfield,IL
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team.
Overview
8
8
years of professional experience
Work History
Coordinator
HCSC
10.2023 - Current
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with other departments to optimize production workflows.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
CUSTOMER ADVOCATE SPECIALIST
HCSC
07.2022 - 10.2023
- Identified areas of improvement in the customer experience and recommended solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Offered guidance and mentorship to junior team members regarding best practices for resolving customer issues.
- Analyzed data to determine trends in customer feedback and behavior.
CUSTOMER ADVOCATE
HCSC
06.2017 - 08.2022
- Maintained a high level of professionalism when interacting with customers.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Utilized problem-solving techniques to efficiently resolve customer inquiries.
- Developed strong customer service skills to ensure customer satisfaction.
Education
Associate of Science -
Lincoln Land Community College
Springfield, IL05.2015
Skills
- Inquiry Research
- Document Review Skills
- Productivity Standards
- Inventory Control
- High-Volume Environments
- Solution Development
- Time management
- Attention to detail
Timeline
Coordinator
HCSC
10.2023 - Current
CUSTOMER ADVOCATE SPECIALIST
HCSC
07.2022 - 10.2023
CUSTOMER ADVOCATE
HCSC
06.2017 - 08.2022
Associate of Science -
Lincoln Land Community College
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