Shannon Laylo
Oak Lawn
Summary
Senior Operations & Supply Chain Leader with 30+ years of experience driving performance across distribution, retail, and large-scale operational environments. Proven record of leading cross-functional teams, executing enterprise-wide process improvements, and delivering measurable cost-savings, service improvements, and operational stability. Skilled in continuous improvement, talent development, and end-to-end supply chain execution.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Advanced Operations
Wesco
08.2018 - 10.2025
- Led cross-functional continuous improvement initiatives focused on standardization, waste reduction, and operational scalability, delivering over $3.65 million in documented savings (2023-2025).
- Designed and executed large-scale project rollouts, including scope definition, budget management, training strategies, timelines, transition protocols, and standardized work.
- Utilized ERP systems (WMX, Mainframe) to measure pre/post performance, identify improvement opportunities, and validate financial impact.
- Created executive-level reporting and dashboards to identify savings and operational risks and to track performance.
- Served as key liaison between site operations, corporate teams, vendors, and executive leadership.
- Additional Leadership Roles: HR Business Partner, Inventory & Quality Operations Manager, Regional Lean Manager.
- Led succession planning, and talent strategies aligned to P&L budgets.
- Developed and deployed orientation, onboarding, and training programs across operations.
- Reorganized inbound receiving processes and layouts to improve space utilization, and productivity.
- Reduced nonconforming inventory from $7M to $500.
- Maintained strategic partnerships with 3PL providers.
- Led ISO 9001 internal and external audits, and annual inventories.
- Designed and implemented Tiered Accountability and Daily Management.
- Created a Nonconforming Inventory Dashboard resulting in $3.2M in cost avoidance.
Senior Executive Team Leader
Target
01.2015 - 08.2018
- Provided multi-site operational leadership across 6 retail locations, with accountability for talent, inventory, execution, and customer service.
- Partnered with purchasing teams to optimize seasonal inventory levels and reduce stock imbalances.
- Improved replenishment efficiency by measuring and reducing pick and put-away cycle times.
Store Manager (Interim District Manager)
The Home Depot
01.2001 - 10.2014
- Led high-volume retail operations with responsibility for sales, profitability, staffing, inventory, and customer experience.
- Developed and mentored leadership teams while maintaining less than 10 percent annual turnover.
- Balanced staffing models with forecasting and seasonal trends.
- Led KPI, GMROI, and financial performance reviews at store and district levels.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT07-2017
Master of Science - Educational Psychology
State University of New York
Albany, NY12-2000
Bachelor of Science - Clinical Psychology
University of Scranton
Scranton, PA01.1999
Skills
- Operations Leadership
- Budget management
- End-to-End Supply Chain
- Continuous Improvement
- Lean Six Sigma
- Cost Reduction & Control
- Inventory & Quality Management
- ERP Systems
- Safety & Compliance
- Talent Development
- KPI & Performance Management
Degrees
- MBA
- MS
- LSSBB
Certifications And Degrees
- Lean Six Sigma Black Belt, Acuity Institute, C14991, 2023
- Master of Business Administration, Western Governors University, 2017
- Master of Science, State University of New York, 2001
- Bachelor of Science, University of Scranton, 1999
Certification
Lean Six Sigma Black Belt
Timeline
Advanced Operations
Wesco
08.2018 - 10.2025
Senior Executive Team Leader
Target
01.2015 - 08.2018
Store Manager (Interim District Manager)
The Home Depot
01.2001 - 10.2014
MBA - Business Administration
Western Governors University
Master of Science - Educational Psychology
State University of New York
Bachelor of Science - Clinical Psychology
University of Scranton