Shannon Kennedy
Chicago
Summary
Triple-Certified Salesforce Architect (Application, Data, Sharing & Visibility) and Senior Developer with 7+ years of specialized experience architecting enterprise-grade solutions across Sales, Service, Field Service, Nonprofit, and Experience Cloud. Expert in complex multi-object architecture, Lightning Web Components, and automated sharing frameworks. Recognized as a top developer and selected for DevOps engineering team, delivering reusable accelerators and scalable solutions for global enterprises. Proven ability to translate complex business requirements into scalable technical solutions
Overview
7
7
years of professional experience
1
1
Certification
Work History
SFDC Manager
Protiviti
07.2024 - Current
- Recognized as top developer and selected to join DevOps engineering team, supporting code changes and branch strategy for 30+ developers across Azure DevOps/Git environments
- Architect enterprise solutions including GTM Campaign Management Platform, NPSP → Nonprofit Cloud Migration Accelerator, and large-scale data migrations
- - Selected as top-performing developer to join DevOps engineering team supporting 30+ developers
- - Architect enterprise Salesforce platforms supporting GTM, Mobile, and AI initiatives
- - Lead solution design for complex automation, security, and multi-object architectures
- - Mentor developers and drive scalable, governor-safe implementations
- Key Projects
- Enterprise GTM Campaign Management Platform
- Architected comprehensive Go-to-Market Campaign system with sophisticated multi-object architecture
- Engineered advanced trigger frameworks with service classes for automated record sharing based on team membership, account categories, and user roles
- Built Lightning Web Components with dynamic permission-based field visibility, conditional form behavior, and real-time campaign member status tracking
- Reimagined Program – Enterprise GTM & Mobile Platform
- Internal enterprise Salesforce initiative supporting ~2,500 licensed users. Architected and delivered core GTM, Mobile, and AI-driven functionality independently with minimal documented requirements.
- - Architected Go-To-Market Campaign platform with complex sharing and automation
- - Led Salesforce Mobile App design and development
- - Designed and delivered global MD training, pilots, and live demos in Chicago
- - Built custom Ask Einstein Lightning Web Component integrating AI recommendations
- - Developed 30+ Apex classes, 15+ LWCs, and extensive trigger frameworks
- NPSP → Nonprofit Cloud Migration Accelerator
- - Led core architecture and development of Protiviti’s NPSP → NPC Migration Accelerator, now being prepared for the AppExchange
- - Designed dynamic LWCs for task tracking, field mapping, and metadata-driven configuration; built reusable Apex services, batch automations, and mapping frameworks
- Protiviti’s NPSP → Nonprofit Cloud Migration Accelerator
- - Led architecture and development of reusable migration accelerator prepared for AppExchange
- - Built metadata-driven LWCs, batch automation, and Apex services
- - Collaborated with U.S. and India teams; created training and demo materials
- Salesforce Nonprofit Cloud Data Migration
- Led migration strategy and solution design for large-scale Nonprofit Cloud rollout, conducting in-depth multi-system analysis to inform architecture decisions
- Over 2 million records migrated 3304362+ records from 3 different source systems, each with different data models. Wrote over 50 scripts for SQL data transformation and complex queries.
- Migrated from 3 different source systems all with different data models.
- Created SQL-based transformation scripts, mapping documentation, and sequencing logic to align multi-system legacy data with NPC architecture, ensuring accurate and seamless data migration
- Enterprise Salesforce Data Migration
- - Led migration of 3.3M+ records across 3 disparate source systems
- - Authored 50+ SQL transformation scripts ensuring data integrity and auditability
SFDC Senior Consultant
Protiviti
01.2022 - 07.2024
- Designed and implemented enterprise Salesforce solutions across Sales Cloud, Experience Cloud, and Mobile, with heavy focus on custom LWCs and automation
- Built multi-experience portals supporting internal users and external clients with advanced permission models
- Delivered scalable architectures under aggressive timelines while balancing usability, security, and maintainability
- - Built custom LWCs and scalable automation under aggressive timelines
- - Delivered secure, maintainable architectures adopted across internal teams
- Chicago, IL | January 2022 – July 2024
- - Designed enterprise Salesforce solutions across Sales, Experience Cloud, and Mobile
- - Built custom LWCs and scalable automation under aggressive timelines
- - Delivered secure, maintainable architectures adopted across internal teams
SFDC Experienced Consultant
Protiviti
10.2020 - 01.2022
- Implemented Field Service mobile applications and custom Salesforce solutions for enterprise clients across manufacturing and real estate industries
- Built Field Service mobile solution with custom UI components and automated inventory/scheduling workflows for process-control distributors
- Delivered intuitive cross-platform technician experience (iOS/Android) improving service accuracy and on-site efficiency
- Key Projects
- Real Estate Climate Risk Evaluation System
- Co-architected Salesforce platform to consolidate climate risk data from third-party vendors for real estate investment firm
- Built Apex integrations, data ingestion logic via Formstack, and custom UI components to support streamlined assessments and client reporting
Salesforce Engineer
Specialdocs Consultants
01.2019 - 09.2020
- Led full Salesforce implementation across Sales, Client Services, and Marketing
- Executed ETL from QuickBase and Outlook Exchange; redesigned core data architecture
Analyst
Specialdocs Consultants
10.2018 - 01.2019
- Analyzed business processes and translated requirements into technical Salesforce solutions; promoted to Salesforce Engineer after 3 months
Education
Bachelor of Science - Statistics, Minor in Management
Purdue University
West Lafayette, INSkills
- Platform Architecture & Design: Multi-object architectures, Complex sharing rules, Permission-based access controls, Trigger frameworks, Service layer patterns, Object-oriented design patterns, Data modeling, Security architecture
- Development: Apex, Lightning Web Components (LWC), JavaScript, HTML/CSS, SOQL/SOSL, Python
- Salesforce Platform: Sales Cloud, Service Cloud, Field Service Lightning, Nonprofit Cloud (NPSP/NPC), Experience Cloud, Platform Events, Change Data Capture
- DevOps & Tooling: Azure DevOps, Git/GitHub, VS Code, Salesforce CLI, Branch strategy, Code review, Agile/Scrum
- Data Management: Large-scale data migrations, ETL processes, Data Loader, SQL, Batch Apex, Queueable Apex, Governor limit optimization
Certification
- Salesforce Application Architect
- Salesforce Data Architect
- Salesforce Sharing & Visibility Architect
- Platform Developer I
- Platform App Builder
- UI/UX Designer
- Experience Cloud Consultant
- Service Cloud Consultant
- Field Service Consultant
- Nonprofit Cloud Consultant
- Business Analyst
- Agentforce Specialist
- Administrator
- Associate
Timeline
SFDC Manager
Protiviti
07.2024 - Current
SFDC Senior Consultant
Protiviti
01.2022 - 07.2024
SFDC Experienced Consultant
Protiviti
10.2020 - 01.2022
Salesforce Engineer
Specialdocs Consultants
01.2019 - 09.2020
Analyst
Specialdocs Consultants
10.2018 - 01.2019
Bachelor of Science - Statistics, Minor in Management
Purdue University