Shannon Anderson
Ingleside
Summary
Detail-oriented and proactive Office Manager with experience in administrative operations, client relations, staff coordination, and financial processing. Adept at managing busy offices, streamlining systems, and improving organizational efficiency. Strong interpersonal skills with the ability to foster collaboration, resolve issues quickly, and ensure a smooth office workflow. Proficient in Microsoft Office and JD Edwards (JDE). Brings a service-first mindset and a track record of leadership in dynamic work environments.
Overview
3
3
years of professional experience
Work History
Server
Cooper's Hawk Winery
Kildeer
01.2024 - Current
- Maintained organized table side service in a high-volume setting while consistently meeting performance metrics.
- Led wine membership sales, achieving top sales in multiple months through relationship-building and communication.
- Handled guest complaints and special requests with professionalism and poise.
Sales & Farmers Market Operations Lead
Jacobson Family Farms
Antioch
05.2023 - 01.2024
- Independently managed logistics, setup, and sales at multiple farmers markets.
- Created efficient product tracking and reporting systems; introduced subscription services that improved revenue by 18%.
- Handled cash, credit, and digital payments, reconciling daily sales with high accuracy.
- Coordinated product planting, harvesting, deliveries, and customer communications across markets.
Office Manager
Laird Plastics
Denver
04.2022 - 04.2023
- Oversaw daily administrative operations including invoicing, deposits, shipping coordination, and document control.
- Utilized JD Edwards (JDE) for voucher matching, customer account verification, invoice processing, cycle counts, and receiving confirmations.
- Served as the point of contact for clients and vendors, managing all email and phone correspondence.
- Structured internal processes for improved efficiency in billing, shipping, and supply inventory.
- Maintained organized records and ensured timely responses to internal and external requests.
Education
B.S. - Business Management
University of Colorado Denver
Denver, CO01.2019
B.S. - Engineering Technology
Illinois State University
Normal, IL01.2018
Skills
- Office & Administrative Operations
- Financial & Invoice Management
- JD Edwards (JDE) Software
- Client & Vendor Communication
- Time Management & Organization
- Scheduling & Task Coordination
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Entry & Document Control
- Team Leadership
- Customer Service
Affiliations
- Member of ΣΣΣ Women's Sorority~Epsilon Omicron (Sigma Sigma Sigma)
Timeline
Server
Cooper's Hawk Winery
01.2024 - Current
Sales & Farmers Market Operations Lead
Jacobson Family Farms
05.2023 - 01.2024
Office Manager
Laird Plastics
04.2022 - 04.2023
B.S. - Business Management
University of Colorado Denver
B.S. - Engineering Technology
Illinois State University
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