Shannon Johnson
Peoria Heights,IL
Summary
Dynamic leader with proven expertise in restaurant operations and team training, honed at Alexander's Steakhouse. Excelled in server scheduling and crew coordination, significantly enhancing customer service and loyalty. Skilled in operating system management and adept at fostering a culture of excellence, ensuring seamless service delivery and operational efficiency.
Server management professional prepared to excel in this role. Demonstrated ability to optimize operations, enhance customer satisfaction, and lead efficient teams. Known for strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, resource allocation, and staff training with results-driven approach.
Overview
12
12
years of professional experience
Work History
Server/Manager Assistant
Alexander's Steakhouse (Mercedes Restaurants Inc)
01.2015 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
Starved Rock Lodge & Conference Center
03.2013 - 12.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Woodland High School
Streator, IL06.2002
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
- Server scheduling
- Cleaning and sanitation
- Shift planning
- Assignment delegation
- Server training
Timeline
Server/Manager Assistant
Alexander's Steakhouse (Mercedes Restaurants Inc)
01.2015 - Current
Server
Starved Rock Lodge & Conference Center
03.2013 - 12.2014
High School Diploma -
Woodland High School
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