Shannon Fitzgerald
Chicago
Summary
Dynamic professional with a proven track record at Enterprise Mobility, excelling in business development and client relationship management. Adept at driving revenue growth through effective team leadership and performance monitoring. Skilled in sales analytics, I foster strong customer connections while enhancing operational efficiency and achieving branch performance goals.
Overview
2
2
years of professional experience
Work History
Assitsant Branch Manager
Enterprise Mobility
Greater Chicago Area
08.2024 - Current
- Manage and strategize a fleet of 350+ vehicles
- Provide excellent customer service for a satisfactory and seamless travel experience while working with a diverse clientele
- Managed customer interaction, billing, filing, and fleet logistics to ensure smooth branch operations
- Collaborated with local insurance companies, bodyshops, and dealerships to address customer needs and requests effectively
- Provided sales training daily and weekly to drive a high-performing sales environment and operating profit
- Effectively communicate and delegate team's daily, weekly, and monthly goals and expectations for a successful operation
- Monitored branch performance metrics to identify improvement areas.
- Coordinated employee schedules and managed staffing needs effectively.
Management Assistant
Enterprise Mobility
05.2025 - 10.2025
- Provided product knowledge to enhance customer understanding and satisfaction.
- Handled customer inquiries and resolved issues effectively and courteously.
- Collaborated with team members to improve customer service strategies daily.
- Participated in training sessions to stay updated on new product offerings.
- Performed daily opening and closing procedures according to established guidelines.
Manager in Rotation
Enterprise Mobility
01.2025 - 04.2025
- Monitored staff performance and provided feedback to address issues effectively.
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated team meetings to communicate operation updates and collaboratively resolve challenges.
- Enforced customer service standards and resolved customer issues to maintain high-quality service.
Education
Bachelor of Arts - Public Relations, Marketing
Eastern Illinois University
Charleston, IL05-2024
Skills
- Account Management
- B2B Sales
- Retail Sales
- Client Relationship Management
- Sales analytics
- Business Development
- Growth strategies
- Performance monitoring
- Team leadership
- Employee Development
- Microsoft Excel
- Microsoft Word
- Persuasion & Influencing
- Verbal communication
- Relationship building
Accomplishments
- Bachelor of Arts in Public Relations
- Minor in Marketing
- Eastern Illinois University, Charleston, IL
- 2020-2024
- Top 3 Sales performers in airport region for December 2024
- Elite Performance Standings 6/9 months with Enterprise Mobility
- Competed in 2023 International Collegiate Sales Competition
Leadership Experience
- Marketing Assistant, Alpha Phi Fraternity, 01/01/21, 12/31/23, Assisted in the development and implementation of marketing strategies and campaigns that align with the brand values and objectives, Conducted research on industry trends and providing valuable insights for marketing strategies, Brainstorm social media content to increase engagement on all relevant platforms, Managed social media accounts, increasing overall engagement and follower growth by 20%, Monitored and analyzed the performance of campaigns and provide insights and recommendations for improvement.
- Vice President of Recruitment, Alpha Phi Fraternity, 01/01/21, 12/31/23
Timeline
Management Assistant
Enterprise Mobility
05.2025 - 10.2025
Manager in Rotation
Enterprise Mobility
01.2025 - 04.2025
Assitsant Branch Manager
Enterprise Mobility
08.2024 - Current
Bachelor of Arts - Public Relations, Marketing
Eastern Illinois University