Shannon Dial
Royal
Summary
Diligent Patient Service Representative with experience in healthcare support, skilled in positive patient interactions and scheduling tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative II
Carle- Orthopedics & Sports Medicine
10.2019 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Claims Adjuster
The Warranty Group
12.2016 - 06.2019
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
General Studies
Central High School
Champaign, IL05-1990
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology
- Data entry proficiency
- Appointment reminders
- Multitasking and organization
- Team collaboration
- Scheduling diagnostic procedures
- Friendly and outgoing
- Punctual and hardworking
- Attention to detail
Timeline
Patient Service Representative II
Carle- Orthopedics & Sports Medicine
10.2019 - Current
Claims Adjuster
The Warranty Group
12.2016 - 06.2019
General Studies
Central High School
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