Shannon Baker
Crystal Lake
Summary
Results-driven Administrator with over eight years of experience in Academic Advising and Marketing Support. Proficient in streamlining operations and enhancing team communication, leveraging tools to boost workflow and compliance in educational and corporate settings. Skilled in building collaborative relationships that align with strategic goals and drive performance improvements.
Overview
8
8
years of professional experience
Work History
Shop Assistant
Lake Zurich Florist
02.2025 - 06.2025
- Managed inventory, conducted regular stock checks to optimize product availability.
- Operated 100+ point-of-sales weekly, processing transactions to ensure smooth customer service.
- Fully developed and maintained wedding website and 3 social media accounts, showcasing current portfolio.
Student Accounts Coordinator
University of Arizona
01.2024 - 03.2024
- Updated a team of 10 on Title IV regulations to maintain compliance in student aid processes.
- Performed detailed analysis of student accounts, improving awarding processes for timely fund disbursement.
Sales & Marketing Support Staff
Baird & Warner
03.2023 - 09.2023
- Improved transaction efficiency by reviewing 15+ purchase offers weekly.
- Enhanced communication by coordinating 50+ agent inquiries and appointments weekly.
- Boosted agent engagement through tailored branding solutions on social media platforms.
International Associate Buyer
ALDI
08.2021 - 11.2022
- Coordinated communication between 10+ domestic and international partners for project alignment.
- Developed promotional materials and ad proofs for 5 product launches.
- Executed marketing strategies that aligned with international buying goals and product performance.
Academic Advisor
Loyola University Chicago
05.2018 - 08.2021
- Supported 400+ students annually, holding meetings with at-risk individuals.
- Delivered 8 sections of a comprehensive, 16-week course for first-semester students.
- Led a team of 3 teaching assistants, facilitating onboarding for 5 new hires.
Academic Advisor
Chapman University
04.2017 - 05.2018
- Evaluated 10 academic programs, enhancing quality through detailed program assessments.
- Reviewed over 500 graduation applications, ensuring compliance with academic standards.
- Advised more than 200 students on academic pathways and career strategies.
- Coordinated 'Undeclared Orientation Week', training 10 leaders and facilitating student panels.
Education
Master of Arts - Higher Education Counseling and Administration
Bowling Green State University
Bowling Green, OH05.2017
Bachelors of Arts - English
North Central College
Naperville, IL05.2011
Skills
- Project management
- Data entry
- Microsoft Office Suites
- Website creation
- Record Keeping
- Curriculum design
- Social Media marketing
- Team collaboration
- Problem Solving
- Google Workspace
- PeopleSoft
- Blackboard
Timeline
Shop Assistant
Lake Zurich Florist
02.2025 - 06.2025
Student Accounts Coordinator
University of Arizona
01.2024 - 03.2024
Sales & Marketing Support Staff
Baird & Warner
03.2023 - 09.2023
International Associate Buyer
ALDI
08.2021 - 11.2022
Academic Advisor
Loyola University Chicago
05.2018 - 08.2021
Academic Advisor
Chapman University
04.2017 - 05.2018
Master of Arts - Higher Education Counseling and Administration
Bowling Green State University
Bachelors of Arts - English
North Central College
Professional Affiliations
College Student Educators International (ACPA) - (2016 - present)
National Association of Student Personnel Administrators (NASPA) - (2016 - present)
National Academic Advising Association (NACADA) - (2016 - present)