Shanniqua Norman
Danville
Summary
Polished, Professional, and experienced customer service representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Allstate Insurance
08.2023 - 06.2025
- Meet the insurance needs of our customers remotely.
- Generate New Business from leads and other sources.
- Servicing existing book of business.
- Inbound call flow
- Cold Calling
- Marketing to generate new business
BA Sales Agent
Itel-BPO Solutions
01.2021 - 08.2023
- Generate new business from inbound call flow Remotely
- Sell Auto Insurance Policies
- Answer questions and make changes to existing policies.
- Provide a positive customer experience
Education
High School Diploma -
John Marshall Metroplitan High School
Chicago, IL05-2012
Skills
- Quick Learner
- Great Problem Solving Skills
- Microsoft Excel
- Financial services
- Insurance Sales
- Organizational skills
- Computer skills
- Microsoft Word
- Microsoft Office
- English
- Licensed in 24 States (7 years)
- Great Customer Service, written and verbal (10 years)
Certification
- Property and Casualty License February 2016 to Present
- CPR & First Aid
- Property & Casualty License
- ServSafe December 2012 to December 2018
Timeline
Licensed Sales Producer
Allstate Insurance
08.2023 - 06.2025
BA Sales Agent
Itel-BPO Solutions
01.2021 - 08.2023
High School Diploma -
John Marshall Metroplitan High School