Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shanniqua Norman

Danville

Summary

Polished, Professional, and experienced customer service representative.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Sales Producer

Allstate Insurance
08.2023 - 06.2025
  • Meet the insurance needs of our customers remotely.
  • Generate New Business from leads and other sources.
  • Servicing existing book of business.
  • Inbound call flow
  • Cold Calling
  • Marketing to generate new business

BA Sales Agent

Itel-BPO Solutions
01.2021 - 08.2023
  • Generate new business from inbound call flow Remotely
  • Sell Auto Insurance Policies
  • Answer questions and make changes to existing policies.
  • Provide a positive customer experience

Education

High School Diploma -

John Marshall Metroplitan High School
Chicago, IL
05-2012

Skills

  • Quick Learner
  • Great Problem Solving Skills
  • Microsoft Excel
  • Financial services
  • Insurance Sales
  • Organizational skills
  • Computer skills
  • Microsoft Word
  • Microsoft Office
  • English
  • Licensed in 24 States (7 years)
  • Great Customer Service, written and verbal (10 years)

Certification

  • Property and Casualty License February 2016 to Present
  • CPR & First Aid
  • Property & Casualty License
  • ServSafe December 2012 to December 2018

Timeline

Licensed Sales Producer

Allstate Insurance
08.2023 - 06.2025

BA Sales Agent

Itel-BPO Solutions
01.2021 - 08.2023

High School Diploma -

John Marshall Metroplitan High School

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Shanniqua Norman