Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shannel Carney

Lansing

Summary

Experienced psychiatric technician at Mercy Hospital, focused on patient monitoring and crisis intervention. Skilled in enhancing patient comfort and safety through effective communication and compliance with safety protocols. Acknowledged for reliability and empathy, contributing to positive patient outcomes in mental health care. Strong organizational capabilities in managing daily client activities, appointments, Microsoft words, Excel, Microsoft and ERMA knowledg.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Psych Sitter/Technician

Rush Nursing/Jackson Park hospital
Chicago
06.2025 - 07.2025
  • Monitored patient comfort and reported any changes to healthcare providers.
  • Provided companionship and emotional support to patients during their stay.
  • Documented patient observations and care provided in electronic health records.
  • Followed safety protocols to ensure a secure environment for patients and staff.
  • Participated in training sessions to improve knowledge of patient care practices.
  • Responded quickly to emergency situations in a calm manner while following established protocols.
  • Assisted nursing staff with patient care activities and daily living tasks.
  • Maintained cleanliness and organization in patient rooms and common areas.

Psychiatric Technician/Coordinator's Assistant

Mercy Hospital
Chicago
02.2014 - 04.2021
  • Monitored patient behavior and reported changes to the nursing staff.
  • Assisted in daily living activities for patients with mental health conditions.
  • Maintained a safe and clean environment for patients and staff.
  • Provided emotional support and crisis intervention for patients in distress.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.

Rehab Service Tech/Office Administrative Assistant

HealthPro Rehab
Hazel Crest
10.2008 - 10.2018
  • Maintained service logs to document repairs and maintenance activities accurately.
  • Supported team members in daily tasks to enhance workflow efficiency.
  • Handled inventory management, ensuring stock levels were adequate for operations.
  • Greeted customers and provided assistance with inquiries.
  • Maintained cleanliness of the store by sweeping, mopping, and dusting surfaces.
  • Handled customer complaints professionally while keeping a positive attitude towards them.
  • Monitored stock levels and notified management when supplies needed to be replenished.
  • Trained new employees on how to provide excellent customer service as well as use equipment properly.
  • Performed basic administrative duties such as data entry and filing documents.
  • Provided excellent customer service by answering questions and addressing complaints in a timely manner.
  • Resolved escalated customer issues promptly and professionally.

Education

Medical Assistant/Office Administration - Medical Assistant

Westwood College
Calumet City, IL
01-2006

CNA - Nursing Aide

Olive Harvey College
Chicago, IL
04-1996

High School Diploma -

Dunbar Vocational High School
Chicago, IL
06-1994

Some College (No Degree) - Medical Business Administration Management

University of Phoenix
Tempe, AZ

Skills

  • Patient monitoring and behavioral observation
  • Crisis intervention and mental health support
  • Electronic health records management
  • Safety protocol adherence
  • Behavioral observation
  • Mental health support
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Positive reinforcement
  • Reliability and punctuality
  • Patience and empathy

Certification

  • Medical Assistant Office Administration
  • CNA

References

References available upon request.

Timeline

Psych Sitter/Technician

Rush Nursing/Jackson Park hospital
06.2025 - 07.2025

Psychiatric Technician/Coordinator's Assistant

Mercy Hospital
02.2014 - 04.2021

Rehab Service Tech/Office Administrative Assistant

HealthPro Rehab
10.2008 - 10.2018

Medical Assistant/Office Administration - Medical Assistant

Westwood College

CNA - Nursing Aide

Olive Harvey College

High School Diploma -

Dunbar Vocational High School

Some College (No Degree) - Medical Business Administration Management

University of Phoenix

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Shannel Carney