Shanna Poellot
Palos Heights
Summary
Dynamic manager with a proven track record at Tasty Waffle Restaurant, excelling in staff management and operational efficiency. Expert in conflict resolution and health compliance, I enhanced customer satisfaction through exceptional service and effective schedule coordination, ensuring a seamless dining experience. Committed to maintaining high standards and fostering a positive work environment.
Overview
23
23
years of professional experience
Work History
Manager
Tasty Waffle Restaurant
Plainfield
02.2020 - 04.2025
- Supervised daily restaurant operations and ensured efficient workflow.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented health and safety protocols throughout the restaurant.
- Resolved customer complaints and maintained positive dining experiences.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
Executive Assistant
AB Resources
Naperville
05.2007 - 01.2014
- Managed executive schedules, coordinating meetings and appointments efficiently.
- Handled confidential information with discretion, adhering to data privacy protocols.
- Maintained confidential records and files related to executive operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
Server
BDs Mongolian BBQ
Naperville
09.2002 - 04.2007
- Provided exceptional customer service during busy dining hours.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and utensils.
- Handled cash transactions and balanced cash register at shift end.
- Engaged with customers to enhance their dining experience actively.
- Adhered to health and safety regulations throughout service operations.
- Provided excellent customer service to ensure satisfaction.
Education
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, IL06-2002
Skills
- Staff management
- Health and safety compliance
- Customer service
- Operational efficiency
- Conflict resolution
- Schedule coordination
References
References available upon request.
Timeline
Manager
Tasty Waffle Restaurant
02.2020 - 04.2025
Executive Assistant
AB Resources
05.2007 - 01.2014
Server
BDs Mongolian BBQ
09.2002 - 04.2007
Associate of Arts - General Studies
College of DuPage