Summary
Overview
Work History
Education
Skills
Timeline
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SHANISHA SIMPSON

Belleville

Summary

Dynamic manager with extensive experience at McDonald's, excelling in team leadership and operations management. Proven track record in staff training and development, enhancing customer satisfaction through effective problem-solving. Successfully reduced employee turnover by fostering a positive work environment, while implementing strategic plans to optimize performance and achieve departmental goals.

Overview

16
16
years of professional experience

Work History

Manager

McDonald's Restaurant
06.2021 - Current
  • Assisted in daily operations, learning key processes and safety protocols.
  • Supported team initiatives by organizing materials and resources effectively.
  • Engaged in training sessions to understand operational standards and expectations.
  • Collaborated with colleagues to streamline workflow and enhance productivity.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager on Duty

Burger King
02.2017 - 06.2021
  • Supervised daily operations to ensure efficient workflow and adherence to company policies
  • Trained and mentored new staff on operational procedures and customer service standards
  • Implemented inventory management systems to enhance stock accuracy and availability
  • Resolved customer complaints promptly, maintaining high levels of satisfaction
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.

Manager

Steak N Shake
02.2011 - 03.2017
  • Monitored inventory levels, ensuring adequate supplies for daily tasks.
  • Observed best practices for equipment usage and maintenance procedures.
  • Contributed to team meetings by providing feedback on process improvements.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Private Caregiver

Private Residence
04.2009 - 12.2010
  • Provided personalized care and companionship to clients, enhancing overall well-being and quality of life.
  • Assisted with daily living activities, ensuring comfort and safety for elderly patients.
  • Developed individualized care plans in collaboration with healthcare professionals to meet unique client needs.
  • Monitored vital signs and health changes, reporting significant findings to family members and medical staff.
  • Coordinated transportation to appointments, ensuring timely access to necessary medical services for clients.
  • Maintained accurate records of patient progress and care provided, supporting continuity of care objectives.
  • Maintained clean, safe, and well-organized patient environment.
  • Implemented engaging activities that promoted physical and mental stimulation for clients, improving their daily engagement.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Assisted clients with daily living activities for improved quality of life.

Education

ALL BASIC COURSE

ALTERNATIVE HIGH SCHOOL
CENTREVILLE IL
03-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Staff training and development
  • Complex Problem-solving
  • Documentation and reporting
  • Goal setting
  • Operations management
  • Customer relationship management (CRM)
  • Shift scheduling

Timeline

Manager

McDonald's Restaurant
06.2021 - Current

Manager on Duty

Burger King
02.2017 - 06.2021

Manager

Steak N Shake
02.2011 - 03.2017

Private Caregiver

Private Residence
04.2009 - 12.2010

ALL BASIC COURSE

ALTERNATIVE HIGH SCHOOL

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SHANISHA SIMPSON