Shanikka T. Strong
Chicago
Summary
Committed to exceeding company standards in customer service through teamwork and self-directed project completion.
Overview
23
23
years of professional experience
Work History
Customer service representative
Advocate health care
Rosemont, IL
10.2019 - 01.2025
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Enter the patient information into Epic information system
- Handle large amounts of inbound calls
- Schedule patient appointments
- Develop the knowledge of the patient needs to improve satisfaction and loyalty.
- Escalate patient concerns if needed.
Medical Collector
Malcolm S Gerald & Associates
Chicago, IL
02.2018 - 10.2019
- Updating patient data regarding general contact information along with patient demographics
- Developing payment plans
- Preparing invoices ensuring the treatment dates have no overlap and did a little medical billing and coding
- Monitor and record late payments.
- Investigate and appeal denied claims.
Team Lead
Harris & Harris
Chicago, IL
12.2013 - 02.2018
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
Collections Specialist
ASSET RECOVERY SOLUTIONS
Des Plaines, IL
02.2009 - 11.2013
- Provided accountable for reducing delinquency for assigned accounts.
- Managed weekly and monthly reporting to direct supervisor.
- Participated in team planning meetings.
- Provided excellent and considerate customer service to dealers and sales.
Customer Service Representative
Arrow Financial Services
Niles, IL
10.2006 - 01.2009
- Resolved customer complaints via phone, email, or social media
- Greeted customers warmly and ascertain problems or reasons for calling.
- Closed out or opened call records.
- Compiled reports on overall customer satisfaction.
Telemarketer/ Customer Representative
I.P.A.
Buffalo Grove, IL
07.2002 - 10.2006
- Advised current customers or prospective customers by answering incoming calls on a rotating basis; operated telephone equipment.
- Influenced customers to buy or retain product or service by following a prepared script to give reference information on product.
- Maintained quality service by following organization standards.
- Contributed to team effort by accomplishing related results as needed.
- Maintained database by entering, verifying, and backing up data.
Education
Diploma - General Education
Proviso East High School
Maywood, ILAssociate of Science - Clinical Psychology
Liberty University
Lynchburg, VA05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
Currently on the deans list at my university and will be graduating with honors
Timeline
Customer service representative
Advocate health care
10.2019 - 01.2025
Medical Collector
Malcolm S Gerald & Associates
02.2018 - 10.2019
Team Lead
Harris & Harris
12.2013 - 02.2018
Collections Specialist
ASSET RECOVERY SOLUTIONS
02.2009 - 11.2013
Customer Service Representative
Arrow Financial Services
10.2006 - 01.2009
Telemarketer/ Customer Representative
I.P.A.
07.2002 - 10.2006
Diploma - General Education
Proviso East High School
Associate of Science - Clinical Psychology
Liberty University