Shanika Thomas
Chicago
Summary
Motivated and dependable housekeeping professional with strong attention to detail and excellent customer service skills. Seeking a position in a luxury hotel where I can maintain high cleanliness standards, contribute to guest satisfaction, and grow within a professional hospitality environment.
Overview
18
18
years of professional experience
Work History
Dual Assistant Director of Housekeeping
Hampton Inn/Homewood Suites
07.2023 - 02.2026
- Supervised, trained, and supported a large housekeeping team, including room attendants, housepersons, and laundry staff.
- Coordinated staffing schedules, daily assignments, and attendance to ensure full coverage during high occupancy and peak demand.
- Conducted room inspections and quality audits to ensure rooms met operational, brand, and housekeeping presentation standards.
- Helped manage departmental budgets, labor productivity, and cost controls for linens, supplies, amenities, and cleaning chemicals.
- Oversaw inventory management, ordering, and vendor communication to maintain accurate par levels and reduce operational shortages.
- Assisted in developing and implementing standard operating procedures, training materials, and onboarding processes.
- Supported performance management through coaching, corrective actions, and regular team evaluations to improve employee performance.
- Partnered closely with Front Office and Engineering to coordinate room readiness, maintenance follow-ups, VIP requests, and special projects.
- Resolved guest concerns and service issues promptly to increase guest satisfaction and maintain brand loyalty.
- Supervised laundry operations, including processing timelines, quality checks, and preventive maintenance planning.
- Coordinated deep cleaning programs, carpet/upholstery care, public area detailing, and seasonal housekeeping projects.
- Ensured full compliance with OSHA, sanitation, and workplace safety standards across all housekeeping areas.
Housekeeping Manager
Globetrotters Engineering Corporation
08.2019 - 06.2023
- Supervise and train housekeeping staff, assigning daily tasks.
- Inspect rooms and common areas to ensure cleanliness meets company standards.
- Manage schedules and workload distribution for housekeeping teams.
- Handle guest or client requests and resolve complaints related to cleanliness.
- Monitor inventory and order cleaning supplies as needed.
- Ensure compliance with health and safety regulations.
- Work with maintenance teams to report and address any facility issues.
- Prepare budgets and track expenses related to housekeeping operations.
Environmental Services Supervisor
CSL Plasma Warehouse
10.2011 - 07.2019
- Inspect rooms, hallways, and common areas to ensure cleanliness meets company standards.
- Train new employees on cleaning procedures, safety protocols, and proper use of equipment.
- Assist in scheduling and delegating workloads to ensure efficiency.
- Respond to client requests and address any housekeeping-related concerns.
- Report maintenance issues or damages to the appropriate department.
- Monitor inventory and request cleaning supplies when needed.
- Ensure compliance with health, safety, and sanitation regulations.
Environmental Services Tech
McNeal Hospital
06.2008 - 09.2011
- Clean and disinfect patient rooms, restrooms, hallways, and common areas.
- Follow strict infection control and sanitation procedures, especially in healthcare settings.
- Remove trash, biohazard waste, and recyclables following proper disposal guidelines.
- Restock cleaning supplies, toiletries, and other necessary materials.
- Operate and maintain cleaning equipment such as floor buffers and vacuums.
- Respond to emergency cleanups as needed (e.g., spills, hazardous materials).
- Report any maintenance issues or safety hazards to the appropriate department.
Education
Business Economics
Malcolm X College
Timeline
Dual Assistant Director of Housekeeping
Hampton Inn/Homewood Suites
07.2023 - 02.2026
Housekeeping Manager
Globetrotters Engineering Corporation
08.2019 - 06.2023
Environmental Services Supervisor
CSL Plasma Warehouse
10.2011 - 07.2019
Environmental Services Tech
McNeal Hospital
06.2008 - 09.2011
Business Economics
Malcolm X College