Shanika stokes
Chicago
Summary
Experienced intake specialist skilled in client assessment, documentation review, and resource coordination, with a track record of improving service delivery through process enhancements.
Overview
12
12
years of professional experience
Work History
Intake Specialist
Heartland Human Care Services
Chicago
03.2023 - Current
- Conducted comprehensive client assessments to determine needs and service eligibility.
- Facilitated communication between clients and service providers to secure timely support.
- Reviewed documentation for accuracy and adherence to organizational standards.
- Coordinated intake processes, streamlining appointment scheduling and referral management.
- Maintained detailed client records in case management system for precise tracking.
- Educated clients on available services and resources to enhance their access to support.
Operation Supervisor
Concordance Healthcare Solutions
Chicago
08.2020 - 05.2021
- Oversaw daily operations for healthcare supply management and logistics.
- Managed inventory systems to optimize stock levels and minimize waste.
- Implemented quality control measures to elevate product delivery standards.
- Coordinated cross-departmental teams to streamline workflow processes.
- Facilitated communication between suppliers and internal teams for timely deliveries.
- Developed training programs on operational best practices for staff.
- Created reports tracking key performance indicators related to operational objectives.
- Established quality assurance standards across all organizational departments.
Assistant Supervisor
Ryder Logistics
Minooka
12.2019 - 07.2020
- Trained new staff on operational procedures, safety protocols, and company policies.
- Coordinated daily schedules, optimizing workflow and resource allocation to meet operational targets.
- Implemented process improvements that enhanced logistics efficiency and reduced delays.
- Supported supervisors during performance evaluations of team members.
- Facilitated interdepartmental communication ensuring smooth operations.
- Analyzed operational data to identify and drive process enhancements.
- Resolved employee conflicts, fostering a positive work environment and improving team collaboration.
- Delegated daily tasks to team members to maximize productivity.
Customer Service Representative
Spirit Delivery & Distribution
Melrose Park
10.2014 - 09.2017
- Resolved customer complaints and promoted high satisfaction through knowledgeable, friendly service.
- Assisted customers with inquiries about delivery services and product availability to ensure informed purchasing decisions.
- Maintained detailed records of customer interactions to enhance service quality.
- Handled returns and exchanges in compliance with company guidelines.
- Processed orders efficiently using company-specific software systems.
- Collaborated with warehouse staff to ensure timely fulfillment and delivery accuracy.
- Provided management with actionable feedback on service improvements from customer suggestions.
- Trained new employees on company policies and customer service best practices.
Education
GED -
Midwest
Chicago, IL10-2006
Skills
- Customer service and client intake
- Crisis intervention
- Case management
- Case coordination
- Resource coordination
- Heartsaver first aid certification
- Quality assurance
- Safety and risk assessments
- CPR/AED certification
- Heartsaver first aid certification
- Problem solving
- Team building
- Inventory management
- Heartsaver first aid certification
Timeline
Intake Specialist
Heartland Human Care Services
03.2023 - Current
Operation Supervisor
Concordance Healthcare Solutions
08.2020 - 05.2021
Assistant Supervisor
Ryder Logistics
12.2019 - 07.2020
Customer Service Representative
Spirit Delivery & Distribution
10.2014 - 09.2017
GED -
Midwest