Shania Stary
North Chicago
Summary
Dedicated professional with expertise in high-pressure environments focused on achieving sales and service goals. Proven ability to multitask while providing exceptional customer service and maintaining operational standards. Experienced in managing closing procedures, including cash reconciliation and inventory restocking.
Overview
2026
2026
years of professional experience
Work History
Maid
Merry Maids
2025 - Current
- Delivered high-quality cleaning services, ensuring client satisfaction and adherence to company standards.
- Trained new staff on efficient cleaning techniques and equipment usage to maintain service quality.
- Streamlined inventory management for cleaning supplies, reducing waste and optimizing resource allocation.
- Developed and implemented customized cleaning plans based on individual client preferences and needs.
- Maintained safety protocols while operating cleaning machinery, ensuring compliance with health regulations.
- Enhanced team performance through regular feedback sessions and collaborative problem-solving initiatives.
- Fostered strong relationships with clients, resulting in increased repeat business and referrals for services.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged positively with residents while cleaning apartments and common areas.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
Waitress/bartender
Buffalo Wild Wings
06.2018 - 2025
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Stocking Associate
Menards
2021 - 2023
- Organized and stocked merchandise in designated areas to ensure optimal product visibility.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Collaborated with team members to maintain a clean and safe work environment.
- Trained new associates on stocking procedures and safety protocols.
- Monitored product expiration dates and rotated stock to minimize waste.
- Conducted regular audits of inventory to ensure accuracy in stock counts.
- Coordinated with management to address inventory discrepancies and optimize stock placement.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Expedited the unloading process from delivery trucks, minimizing delays in product availability on the sales floor.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
Waitress
Steak ‘n Shake
04.2015 - 12.2018
- SiteAttended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Increased sales of key menu items through effective upselling.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Working night shift and set up shake stations to prep shakes for Dining And drive-through.
- Why Multitasking Waitressing and working drive thru as well being the shake maker at once giving Excellent customer service.
Waitress
Golden Corral
03.2015 - 06.2018
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed cash register operations, handling transactions efficiently and accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new waitstaff, promoting team cohesion and operational efficiency.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Resolved customer complaints promptly, maintaining positive dining experiences and retention rates.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
Speedway
06.2015 - 02.2017
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions and offered advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Resolved issues with cash registers, card scanners and printers.
- Stocking products through the night as well helping customers.
Cashier
Target
01.2016 - 06.2016
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Received payments for [Product or Service] and issued receipts.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
Education
GED -
Lake County Community College
Waukegan, IL6 2020
Skills
- Menu retention
- Point of Sale (POS) operations
- Hygienic food management
- Large-scale dining
- Efficient prioritization
- Client relationship management
Education and Training
true
Timeline
Waitress/bartender
Buffalo Wild Wings
06.2018 - 2025
Cashier
Target
01.2016 - 06.2016
Cashier
Speedway
06.2015 - 02.2017
Waitress
Steak ‘n Shake
04.2015 - 12.2018
Waitress
Golden Corral
03.2015 - 06.2018
GED -
Lake County Community College
Maid
Merry Maids
2025 - Current
Stocking Associate
Menards
2021 - 2023